Zachary Sullins

Helped troubleshoot customers devices and any other needs they might need assistance with, while also increasing revenue and meeting sales quotas.

Always top 3 in ranking at our consistently.

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
• Kept detailed records of sales, payments and completed or in-progress deliveries.

• Prospected business's that would benefit from my services and then cold called for their business.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Prepared forecasts and mapped resources to most valuable opportunities.
• Maximized revenue by servicing accounts and proposing new products and services to established customers.
• Recorded and maintained sales prospect and sales data continually and accurately within SalesForce customer relationship management system.

• Recommended new products and services to customers.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Consistently met and exceeded sales quotas and helped increase sales of pull thru products by 10% single handedly,
• Helped trouble shoot devices for customer and managed customer leads through SalesForce.

• Issued receipts and processed refunds, credits, or exchanges.
• Greeted customers entering store and promoted sales or special programs.
• Processed purchases and handled payment transactions using POS system.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

• Maintained records related to sales, returns and inventory availability.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Tracked stock using company inventory management software.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Helped provide solutions for customers and troubleshoot their problems while also meeting sales quotas. Was always and consistently in the top 3 in sales in my store.