Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Pricilla Tables

Pricilla Tables

Montgomery,Alabama

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

SYKES
01.2019 - 01.2022
  • Delivered prompt service to prioritize customer needs.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

CNA - Nursing

H. Councill Trenholm State Community College
Montgomery, AL
02.2020

Skills

  • Customer Support
  • Inbound Phone Call Management
  • Microsoft Office
  • Problem-Solving Skills
  • Call Center Operations
  • Outgoing Phone Calls
  • Customer Account Updates
  • Resolving Issues

Certification

  • Certified Nursing Assistant, certified in CPR

Timeline

Call Center Representative

SYKES
01.2019 - 01.2022

CNA - Nursing

H. Councill Trenholm State Community College
Pricilla Tables