Prima Chamberlain
Indianapolis,IN
Summary
Accomplished Manager at Storage Prima Mini and seasoned Safety Officer at DZ Atlantic, adept in enhancing operational excellence and safety compliance. Leveraged customer service and team leadership skills to boost property occupancy rates and significantly reduce workplace incidents. Achieved notable tenant satisfaction and fostered a culture of safety, demonstrating exceptional decision-making and problem-solving abilities.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
Storage Prima Mini
06.2017 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Safety Officer
DZ Atlantic
02.2015 - 02.2017
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Recognized, documented, and advised on removal of hazards.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Implemented safety measures that significantly reduced risk of occupational injuries and illnesses.
- Monitored and analyzed safety performance metrics, identifying trends and areas for improvement.
- Reduced environmental hazards by implementing sustainable waste management and pollution control practices.
Education
Bachelor Of Dentistry - Dental Hygiene
Flint Hills Tech
Emporia, KS06.1999
High School Diploma - Gender Studies
Madison High School
Madison, KS05.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Verbal and written communication
- Staff management
- Task delegation
Timeline
Manager
Storage Prima Mini
06.2017 - 02.2020
Safety Officer
DZ Atlantic
02.2015 - 02.2017
Bachelor Of Dentistry - Dental Hygiene
Flint Hills Tech
High School Diploma - Gender Studies
Madison High School
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