Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Prima Kaliebe Gonzalez

St. Petersburg,FL

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

I've built my career in the pharmacy and healthcare industry, and I am excited to apply my 25 years of experience to the next stage in my career.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor

Option Care
Tampa, FL
07.2020 - Current
  • Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Clinical Pharmacy Technician

Option Care
St. Petersburg, FL
05.2006 - 07.2020
  • Ordered new stock items when necessary based on inventory levels.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Answered telephones and responded to inquiries from patients, healthcare providers, pharmacies, insurance companies and other customers.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Took routine call for other departments.
  • Gave input on new processes being put into place, assisted the Director in implementation of change.

Pharmacy Technician

Sun Pharmacy of Venice
Largo, FL
12.2000 - 04.2006
  • Picked, packed, and filled dose packs for long-term care use.
  • Maintained EDK (emergency drug kits) for three departments: IV, Controlled Substance, and Acute.
  • Managed refills efficiently for current charts.
  • Compounded sterile and non-sterile drugs.

Education

High School Diploma -

St. Petersburg High School
St. Petersburg, FL
06-1999

Skills

  • Policy development
  • Performance evaluation
  • Employee training
  • Conflict resolution
  • Inventory management
  • Customer service
  • Staff recruitment
  • Team building
  • Process improvement
  • Understanding of adjudication process and PBM
  • Vast knowledge of medical terminlogy
  • Office management

Affiliations

  • On my off-time I enjoy small adventures with my toddler an husband.
  • I am also going to try my hand and try my hand at sewing as a hobby.

Accomplishments

  • I have been recognized with a national Hope Award for excellence in healthcare.
  • For three years in a row I placed in the top 20 people leaders at Option Care Health in the annual Gallup survey.

Certification

  • I am registered in the state of Florida as a Pharmacy Technician (license # RPhT 932)

Timeline

Supervisor

Option Care
07.2020 - Current

Clinical Pharmacy Technician

Option Care
05.2006 - 07.2020

Pharmacy Technician

Sun Pharmacy of Venice
12.2000 - 04.2006

High School Diploma -

St. Petersburg High School

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Prima Kaliebe Gonzalez