Primrose Gyasi

Resolved or escalated problem tickets to resolve user issues.

• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Led server infrastructure development, quality assurance, staging and production systems.
• Maintain system backups and participate in disaster recovery exercises
• Performs installations, implementations, upgrades, maintenance, and support of server architecture, software, and utilities

• Rewrote and updated group policy with new domain move and domain level raise.
• Monitored stability of network and wireless services to ensure comprehensive stability.
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Installed patches and performed backups, system builds and image updates.

Removed and replaced malfunctioning components to correct hardware problems.

• Configured hardware, devices and software to set up work stations for employees.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.