Summary
Overview
Work History
Education
Skills
Timeline
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Prince Amoako

Prince Amoako

Columbus,OH

Summary

Hardworking In home Tech Expert bringing 4+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. I am a hardworking, punctual and determined to my job to the very best of my ability. I am excited to leverage my expertise and contribute to innovative sales initiatives that drive business growth.

Overview

4
4
years of professional experience

Work History

Field Tech Sales Expert

Asurion
Columbus, OH
06.2022 - 01.2023
  • Kept detailed records of field measurements and data.
  • Provide premier service and upsell products that give each customer the best experience with their technology
  • Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
  • Meet with customers face-to-face at their homes
  • Always upsell Asurion smart home and other products
  • Travel daily to and from the job location and several customer locations throughout a Ohio in all whether condition
  • Utilized safety practices with no complaints or accidents.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.

Security Guard

Inter-Con
Columbus, OH
01.2022 - 07.2022
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Waiter

Upshift
Columbus, OH
09.2021 - 06.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Crew Member Trainer

Steak N Shake
Columbus, OH
01.2019 - 08.2021
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked on every position at Steak and Shake

Security Officer

Allied Universal Security Services
Columbus, OH
06.2020 - 03.2021
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Education

Bachelor of Science - Biology

Ohio State University
Columbus, OH
05.2025

Skills

  • Repair
  • Hardware and software installation
  • Technical Analysis
  • Web Security
  • Sales
  • Multitasking Abilities
  • First Aid/CPR
  • Attention to Detail
  • Diagnostics and troubleshooting

Timeline

Field Tech Sales Expert

Asurion
06.2022 - 01.2023

Security Guard

Inter-Con
01.2022 - 07.2022

Waiter

Upshift
09.2021 - 06.2022

Security Officer

Allied Universal Security Services
06.2020 - 03.2021

Crew Member Trainer

Steak N Shake
01.2019 - 08.2021

Bachelor of Science - Biology

Ohio State University

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Prince Amoako