Rebecca Cross

• Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Informed customers of promotions to increase sales productivity and volume.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Developed and monitored employee recognition programs.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Resolved conflicts among team members, fostering a positive work environment conducive to productivity.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Managed large call volumes, maintaining professionalism and attention to detail under pressure.
• Developed extensive knowledge of products and services to better assist customers.
• Boosted service quality with thorough knowledge of company products, services, and policies.
• Handled sensitive account information securely following company protocols to maintain confidentiality at all times.
• Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.

• Discovered and resolved complex employee issues that affected management and business decisions.
• Streamlined communication channels to foster collaboration and improve overall team performance.
• Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Conducted regular performance evaluations, providing constructive feedback and career guidance to employees.
• Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
• Recruited top talent to maximize profitability.
• Proven ability to learn quickly and adapt to new situations.

• Answered patron queries about machine functions, table parameters and other gambling floor items.
• Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
• Reset and refilled machines following major payouts.
• Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.
• Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
• Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
• Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
• Enforced safety rules and removed safety hazards while monitoring gaming floors.
• Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.
• Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
• Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
• Efficiently managed accurate money transfers and protected transactions with standardized procedures.
• Responded to patron questions about functions of slot machines and explained how to use devices.
• Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
• Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
• Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.

• Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
• Provided exceptional customer service by promptly addressing inquiries, concerns, or requests from guests on the gaming floor.
• Utilized interpersonal skills to establish rapport with diverse clientele while creating a welcoming environment conducive to enjoyable gaming experiences.
• Resolved customer disputes quickly and professionally, maintaining a positive gaming atmosphere for all guests.
• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
• Created welcoming and comfortable environment for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Scheduled and confirmed restaurant reservations for guests.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Managed large call volumes, maintaining professionalism and attention to detail under pressure.
• Developed extensive knowledge of products and services to better assist customers.
• Boosted service quality with thorough knowledge of company products, services, and policies.
• Handled sensitive account information securely following company protocols to maintain confidentiality at all times.
• Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.

• Managed inventory control, cash control, and store opening and closing procedures.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Approved regular payroll submissions for employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.