Clarissa Alba
Summary
Driven to learn quickly. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Field Tech Sales Expert
Asurion
08.2020 - 08.2021
- Providing Customer Services/Solutions
- Insurance Sales
- Solving Customer Issues/Problems
- Troubleshooting Devices
- Commuting to customers up to 100 miles
Security Officer
Allied Universal
01.2018 - 07.2020
- OBSERVING/REPORTING ANY IRREGULARITIES
- PATROLLING ON FOOT/ DRIVING VEHICLE
- STANDING GUARD IN FRONT OF PROPERTY AND/OR BUILDING
- BASIC KNOWLEDGE ON COMPUTERS, PHONE AND TABLETS/
- DISPATCH MONITORING
- VERY KNOWLEDGEABLE OF PUBLIC SAFETY AND SECURITY PROTOCOL
- BASIC CUSTOMER SERVICE SKILLS
- ABILITY TO WALK, STAND, AND SIT FOR LONG PERIODS AT A TIME
Customer Service Representative
Alorica Calling Center
01.2016 - 01.2017
- Offer plans/insurances
- Solve customer issues
- Technical support
- Update account information
- Answer questions about bill
- Deescalate Issues, and concerns
- Answer incoming phone calls/making outbound calls
Education
Aviation Mechanic - AVIATION MECHANICS
SJVC Trade
Fresno, CA04.2025
Associate of Science - MRI TECHNOLOGIST
Gurnick Academy of Medical Arts
FRESNO, CA06.2023
High School Diploma -
Sunnyside High School
Fresno, CA06.2015
Skills
- CPR/FIRST AID
- BILINGUAL/SPANISH
- CUSTOMER SERVICE(10 YEARS)
- SOLUTION SELLING
- QUICK LEARNER
- PROBLEM SOLVING
- TEAM LEADER/BUILDING
- MULTITASKING/ABILITIES
- EFFECTIVE COMMUNICATION
- DECISION-MAKING
Timeline
Field Tech Sales Expert
Asurion
08.2020 - 08.2021
Security Officer
Allied Universal
01.2018 - 07.2020
Customer Service Representative
Alorica Calling Center
01.2016 - 01.2017
Aviation Mechanic - AVIATION MECHANICS
SJVC Trade
Associate of Science - MRI TECHNOLOGIST
Gurnick Academy of Medical Arts
High School Diploma -
Sunnyside High School
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