PRINCE MYALIL JOSEPH
Belthangady,India
Summary
Boutique supervisor specializing in luxury retail operations and customer experience enhancement. Directed high-end events and fostered team collaboration to consistently exceed sales targets. Expertise in inventory management and ensuring accuracy of luxury merchandise.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Boutique Supervisor /Store Manager
Effy
New York, New York
06.2023 - Current
- Oversaw daily operations and staff performance in high-end jewelry boutique.
- Directed customer service, inventory management, and sales operations to ensure boutique efficiency.
- Oversaw sales floor operations to enhance customer experience and streamline inventory replenishment.
- Inspired team collaboration to consistently meet and exceed sales targets.
- Managed inventory levels to ensure accuracy of luxury merchandise stock.
- Trained new team members on customer service standards and best practices.
- Maintained accurate transaction records for auditing purposes.
- Communicated with corporate headquarters regarding store activities and initiatives.
Luxury Specialist/ Gemmologist
EFFY Jewellery
New York, USA
12.2021 - 07.2023
- Managed sales of diamonds and jewellery, maintaining accurate inventory records weekly and monthly.
- Analyzed sales performance of fine jewellery and gem-based business to identify trends and opportunities.
- Built and maintained clientele through effective communication and networking.
- Coordinated VIP gifting events, implementing strategies that aligned with sales targets.
- Coordinated with departments to enhance workflow efficiency.
Watch Specialist / Trainer
Harding Brothers (Guernesey) Limited
Bristol, UK
02.2016 - 11.2021
- Conducted seminars and events for luxury watches, enhancing brand reputation and increasing sales.
- Traveled to multiple cruise ships to train onboard watch specialists in product knowledge.
- Engaged cruise guests at luxury store, actively promoting high-end products and increasing customer interest.
- Utilized role-playing lectures and simulations to deliver engaging instructional formats.
- Managed store operations, ensuring timely processing of shipments and transfers.
- Maintained visual merchandising standards on sales floor per luxury brand guidelines.
- Contributed to surpassing weekly, quarterly, monthly, and annual sales targets.
Assistant Manager (Luxury Retail Sales Division)
Zimson Watches Pvt Ltd.
Bangalore, India
10.2020 - 06.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on best practices, contributing to improved team effectiveness.
- Scheduled shifts and assigned duties, maximizing workforce productivity.
- Monitored employee attendance, timekeeping, and payroll information for accuracy.
- Developed inventory tracking system, enhancing accuracy in supply ordering.
- Provided guidance and support to junior staff on tasks, projects, and objectives.
Sales Associate /Retail Supervisor
Malabar Gold and Diamonds
Bangalore, India
08.2011 - 01.2016
- Consistently achieved monthly sales targets through effective cross-selling strategies.
- Managed quality timepiece sales to jewelry guests, boosting customer engagement and service quality.
- Trained new staff on advanced sales techniques and customer engagement practices.
- Mentored team members on retail procedures, fostering a culture of customer service excellence.
- Coordinated visual merchandising initiatives to create attractive product displays and promotions.
- Conducted regular stock audits and managed inventory levels to ensure product availability.
- Evaluated store performance and integrated feedback to develop and implement actionable improvement plans.
- Analyzed market trends to optimize product assortments based on consumer demands.
Education
GIA Applied Jewelry Professional (AJP) - Applied Jewelry Professiona Program
Gemology Institute of America
Mumbai03-2021
Diploma in Nursery Teacher Training - Elementary School Teaching
Capital University
12-2020
COPA-Computer Operating and Programming Assistant- I.T.I. -
National Council of Vocational Training (NCVT)(NCTVT) - Bethany Industrial Training Institute-I.T.I.
Dakshina, Kannada12-2010
Skills
- Luxury retail operations
- Luxury sales strategies
- Inventory management
- Luxury product expertise
- Customer trend analysis
- Client relationship management
- Staff onboarding programs
- Team collaboration enhancement
- Cost and resource optimization
- Brand messaging development
Certification
- Qualified luxury Swiss Watches Sales Ambassador for ROLEX watches-2018-19, BALMAIN watches-2014, TISSOT watches-2013, RADO watches-2012, TISSOT watches-2011
- Swiss certification for BREITLING watches-2020, TAG HEUER watches-2019, BREITLING watches-2019,LONGINES watches-2016
- Tag Heuer Diploma Gold Level, 2019
- Certified for water safety and rescue procedures, 2016
- AGI Certification from GIA from Gemology Institute of America, 2021
- Certified for First Aid CPR AED - American Heart Association, 2016
- Security and awareness training approved by Bahamas and Panama maritime authority
- Crisis management and human behaviour course authority by Panama and Malta Maritime
- Crowd management certification approved by Panama maritime authority
- STCW-78 approved by Panama Maritime Authority-USA
- STCW-78 approved by Columbus maritime authority-India
Languages
- English
- Spanish
- Hindi
- Kannada
- Malayalam
- Tamil
- Telugu
Personal Information
- Passport Number: M9098516
- Date of Birth: 11/27/90
- Visa Status: USA/Australia Valid
Timeline
Boutique Supervisor /Store Manager
Effy
06.2023 - Current
Luxury Specialist/ Gemmologist
EFFY Jewellery
12.2021 - 07.2023
Assistant Manager (Luxury Retail Sales Division)
Zimson Watches Pvt Ltd.
10.2020 - 06.2021
Watch Specialist / Trainer
Harding Brothers (Guernesey) Limited
02.2016 - 11.2021
Sales Associate /Retail Supervisor
Malabar Gold and Diamonds
08.2011 - 01.2016
GIA Applied Jewelry Professional (AJP) - Applied Jewelry Professiona Program
Gemology Institute of America
Diploma in Nursery Teacher Training - Elementary School Teaching
Capital University
COPA-Computer Operating and Programming Assistant- I.T.I. -
National Council of Vocational Training (NCVT)(NCTVT) - Bethany Industrial Training Institute-I.T.I.