Princesa Rincon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
S24 - Car Dealer
04.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Quality Control Supervisor
Elite Flowers
11.2022 - 03.2023
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Developed comprehensive training materials to ensure consistent performance among team members.
Customer Service Supervisor
Farmatodo
01.2021 - 10.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
GED -
Crandall High School
Crandall, TX03.2022
Skills
- Scheduling
- Product Knowledge
- Product Inspection
- Customer Service
- Adaptability
- Computer proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- Artistic activities such as painting
- Foreign languages
Timeline
Customer Service Representative
S24 - Car Dealer
04.2023 - 01.2024
Quality Control Supervisor
Elite Flowers
11.2022 - 03.2023
Customer Service Supervisor
Farmatodo
01.2021 - 10.2022
GED -
Crandall High School
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