Princess Blama
Loganville,GA
Summary
Experienced customer service representatives with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
After School Director
Hills Academy
Conyers, GA
10.2021 - Current
- Developed long lasting relationships with students, parents and guardians.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Verified student grades, attendance and schedules
- Communicated with parents to encourage active parental participation in education
Customer Service Representative
Lowes Home Improvment
Loganville, GA
08.2020 - 01.2021
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
Cashier
Publix
Snellville, GA
12.2017 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Succeed monthly financial quotas.
- Analyzed customer needs via carefully constructed surveys to develop data driven pitches,
- Greeted over 100 customers per day
Education
Bachelor of Arts - Communications
Mary Baldwin College
Staunton, VA05.2023
Skills
- Budget Recommendation
- Complex Problem Solving
- Student Performance Data Analysis
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Computer Proficiency
- Administrative and Office Support
- Payment Processing
- Detail-Oriented
- Microsoft Office
- Ticket Sales
- Lead prospecting
- Network development
- Marketing
Timeline
After School Director
Hills Academy
10.2021 - Current
Customer Service Representative
Lowes Home Improvment
08.2020 - 01.2021
Cashier
Publix
12.2017 - 08.2019
Bachelor of Arts - Communications
Mary Baldwin College