Princess Brookes
Destin
Summary
Detail-oriented healthcare operations specialist with 10+ years of experience in medical billing, insurance claims, product development, and data reporting. Adept at cross-functional collaboration, data analysis (SQL, Tableau), and improving revenue cycle outcomes. Known for solving complex claim issues, building client-facing dashboards, and enhancing patient account workflows.
Overview
13
13
years of professional experience
Work History
A/R Analyst
ReveLution LLC
02.2024 - 02.2025
- Analyzed denials, rejections, and underpayments to determine root causes
- Submitted appeals and corrected claims while ensuring compliance
- Collaborated with clinical, coding, and billing teams to reduce recurring denials
- Maintained thorough documentation and followed up on aging reports
Reporting Analyst
Cohere Health
01.2023 - 01.2024
- Built client-facing dashboards using Tableau, Excel, and PowerPoint
- Served as data SME during client meetings and internal projects
- Defined reporting deliverables and executed ad hoc analyses
- Partnered with engineering to curate data for business needs
Associate Product Manager
OODA acquired by Cedar Healthcare
09.2020 - 01.2023
- Delivered audit reports and tracked product performance metrics
- Provided recommendations for product enhancements based on client feedback
- Conducted market research to guide roadmap decisions
- Collaborated with UI/UX designers and engineers to improve product design
Patient Account Specialist
GoHealth Urgent Care
01.2019 - 09.2020
- Managed patient claims, resolved account discrepancies, and arranged payment plans
- Explained benefits and processed coding errors or claim adjustments
Healthcare Billing Agent
TTEC
06.2018 - 12.2019
- Responded to billing inquiries, reviewed insurance policies, and supported AR reports
- Verified claim information and processed member reimbursements
Order Entry Team Lead / Revenue Specialist
American Home Patient – Lincare
10.2011 - 11.2014
- Led team of 15; handled training, insurance processing, and Medicare/Medicaid claims
- Coordinated orders for DME medical equipment and followed up with payers
Education
Psychology
KENNESAW STATE UNIVERSITY
01.2020
Biology
VALDOSTA STATE UNIVERSITY
01.2016
Skills
- Healthcare & Billing: ICD-10, CPT, EMR/EHR, EPIC, Claims Appeals
- Data & Tools: SQL, MySQL, Tableau, Microsoft Excel, Jira, AWS
- Product & UX: Agile/Scrum, UI/UX Collaboration, Product Development
- Soft Skills: Communication, Time Management, Organizational Skills
Timeline
A/R Analyst
ReveLution LLC
02.2024 - 02.2025
Reporting Analyst
Cohere Health
01.2023 - 01.2024
Associate Product Manager
OODA acquired by Cedar Healthcare
09.2020 - 01.2023
Patient Account Specialist
GoHealth Urgent Care
01.2019 - 09.2020
Healthcare Billing Agent
TTEC
06.2018 - 12.2019
Order Entry Team Lead / Revenue Specialist
American Home Patient – Lincare
10.2011 - 11.2014
Biology
VALDOSTA STATE UNIVERSITY
Psychology
KENNESAW STATE UNIVERSITY
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