Princess Broussard
Jacksonville,FL
Summary
Accomplished Vision Center Manager at Walmart Vision Center, adept in optical sales and fostering employee relations. Demonstrated success in driving sales growth through strategic planning and exceptional customer service. Skilled in scheduling coordination and insurance processing, with a proven track record of adaptability and achieving targets. Maintains a positive attitude, ensuring compliance and operational excellence.
- Awarded the title of 2023 Optician of the Year for the entire company
Overview
13
13
years of professional experience
Work History
Vision Center Manager
Walmart Vision Center
10.2015 - Current
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
Shoe Department Lead
Belk
01.2012 - 10.2015
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Criminal Justice -
Florida State College
Jacksonville, FLSkills
- Optical sales
- Employee relations
- Scheduling coordination
- Insurance processing
- Eye care awareness
- Positive attitude
- Adaptability and flexibility
Timeline
Vision Center Manager
Walmart Vision Center
10.2015 - Current
Shoe Department Lead
Belk
01.2012 - 10.2015
Criminal Justice -
Florida State College
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