Princess Brown
Columbia,MD
Summary
Skilled professional in effective communication and customer relations. Experienced in addressing client issues while ensuring operational efficiency. Focused on leveraging expertise to improve customer satisfaction and streamline operations.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Custom Cleaning
Columbia, MD
09.2025 - Current
- Managed daily operations for residential cleaning services.
- Scheduled cleaning appointments for clients.
- Handled customer inquiries and resolved service issues promptly.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Cashier
Mardi Gras Tyme
Riverdale, MD
05.2020 - Current
- Processed customer transactions accurately and swiftly.
- Maintained clean and organized checkout area consistently.
- Assisted customers with product inquiries and selections.
- Resolved customer complaints with professionalism and courtesy.
- Greeted customers and answered any questions they had about the store's products and services.
Supervisor
Custom Cleaning
Hampstead, North Carolina
09.2019 - 08.2025
- Addressed client concerns promptly to ensure satisfaction with services.
- Maintained cleanliness and organization in residents rooms and common areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with residential clients when performing daily duties in their homes.
- Organized cleaning schedules to ensure timely service for clients.
- Communicated effectively with clients to understand specific cleaning needs.
Education
High School Diploma -
C R Walker High School
The Bahamas 06-2009
Skills
- Customer relationship management
- Effective communication
- Professionalism
- Scheduling maintenance
- Time management
- Adaptability
- Customer engagement
Timeline
Owner/Operator
Custom Cleaning
09.2025 - Current
Cashier
Mardi Gras Tyme
05.2020 - Current
Supervisor
Custom Cleaning
09.2019 - 08.2025
High School Diploma -
C R Walker High School