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Achieved high standards in patient care as a licensed practical nurse with over twenty years of experience. Delivered specialized support in geriatric home health case management, mental health, and substance abuse recovery. Drove team performance through five years of supervisory experience. Authorized to work in the US for any employer.

I am a fun, outgoing, family oriented person who strives to better myself in every way that I can. I am a quick learner and will do my best with any task given and get it done in a timely manner. I love people and working with problem solving situations. .. I have managing skills and have always looked at myself as a leader. I have handled accounts in the past and know the important of keeping customers information confidential.

Through my previous experience as a Restaurant Manager, Senior Care Assistant, and over two years working within the Disabled Facilities Grants Team, alongside achieving a Level 3 NVQ Diploma in Lead Adult Care with Distinction, I have developed a strong range of transferable skills highly relevant to a Senior Caseworker role.
My current experience within the Disabled Facilities Grants Team has provided me with extensive knowledge of the grant application process, case management, housing adaptations, and supporting vulnerable and disabled clients to maintain independent living. I am fully up to date with relevant policies, procedures, legislation, safeguarding responsibilities, and local authority guidelines, ensuring all cases are managed professionally, accurately, and compliantly.
My background in care has strengthened my ability to work compassionately and effectively with vulnerable individuals while maintaining a person-centred approach. I have experience liaising with occupational therapists, contractors, and healthcare professionals, and families to coordinate support and achieve positive outcomes for service users.
In supervisory roles, I have developed strong leadership and organisational skills, including managing workloads, delegating responsibilities, mentoring staff, resolving complex issues, and maintaining high standards of service delivery within fast-paced environments. I am confident handling sensitive situations, prioritising competing demands, and communicating effectively with both clients and professionals.
My experience as a Restaurant Manager further developed my communication, administration, customer service, and problem-solving skills. Managing teams and operations in high-pressure environments strengthened my ability to remain organised, adaptable, and solution-focused while delivering excellent service standards.
Combined, these experiences have equipped me with excellent interpersonal, case management, and time management skills, along with the ability to build strong professional relationships, manage complex caseloads, and support clients through challenging situations with empathy, professionalism, and efficiency.

Bilingual Spanish-speaking professional with over 16 years of experience in customer service and administrative roles. Adept at managing office operations, providing exceptional customer support, and handling detailed administrative tasks. Seeking to transition into a medical administrative role to leverage skills and contribute to the healthcare field, with a long-term goal of advancing professionally in the medical sector

PRINCESS ELBO

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Cust. Svc. Associate

Cust. Svc. Associate

Cust. Svc. Associate

Certified Nursing Assistant (CNA)

Home Health Aide

Education

No Degree - Nursing

GED -

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Cust. Svc. Associate

Cust. Svc. Associate

Cust. Svc. Associate

Certified Nursing Assistant (CNA)

Home Health Aide

No Degree - Nursing

GED -

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