seeking a full time remote administrative position focused on client relations and customer service.
Overview
10
10
years of professional experience
Work History
Customer Service
Spoke with a large volume of customers by telephone and in person to provide information about products and services, to take or enter orders, and modify account information
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determined charges and collected deposits or payments
Resolved customers’ service or billing complaints by performing activities such as refunding money or adjusting bills
Used problem solving skills to assess complaints and to determine possible solutions or outcomes.
Food Service/Waitress
Took orders from patrons for food and beverages
Served food to patrons, and provided exceptional customer service
Cleaned tables or counters and performed any other necessary dining room maintenance
Collected and processed payments from customers.
General Labor
Engaged in welding activities and sorted parts on assembly line
Performed housekeeping duties such as cleaning room and changing linens.
Yucaipa Tax Services
Redlands, Ca.
02.2015 - 11.2016
Amazon Warehouse, Seasonal picker
San Bernardino, California
10.2013 - 01.2014
Customer Service
the NRG Company
Ontario, California
06.2013 - 12.2013
Server
Favor Bistro
Cleveland Heights, Ohio
10.2011 - 05.2012
General Laborer Temporary Employee
Safe Staffing
Maple Heights, Ohio
07.2010 - 10.2010
Server
IHOP
Cleveland, Ohio
03.2009 - 09.2009
Customer Service/Sales Representative
Dish I Up Satellite Inc
Cleveland, Ohio
04.2008 - 02.2009
Customer Service/Sales Representative
Portaro Group Inc
Cleveland, Ohio
04.2007 - 11.2008
Cashier
Milton’s Restaurant
Cleveland, Ohio
01.2007 - 03.2007
Education
Towards Employment Job Search Job Readiness
Cleveland, OH
Diploma -
HillSide High School
Upland, CA
Enrolled to receive a Bachelor degree in Entrepreneurship -
South University
Skills
Online chat and email
Documentation and notes
Relationship building
Presentation skills
Timeline
Yucaipa Tax Services
02.2015 - 11.2016
Amazon Warehouse, Seasonal picker
10.2013 - 01.2014
Customer Service
the NRG Company
06.2013 - 12.2013
Server
Favor Bistro
10.2011 - 05.2012
General Laborer Temporary Employee
Safe Staffing
07.2010 - 10.2010
Server
IHOP
03.2009 - 09.2009
Customer Service/Sales Representative
Dish I Up Satellite Inc
04.2008 - 02.2009
Customer Service/Sales Representative
Portaro Group Inc
04.2007 - 11.2008
Cashier
Milton’s Restaurant
01.2007 - 03.2007
Customer Service
Food Service/Waitress
General Labor
Towards Employment Job Search Job Readiness
Diploma -
HillSide High School
Enrolled to receive a Bachelor degree in Entrepreneurship -
Customer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names andCustomer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names and