Princess Goodluck
Saint Albans
Summary
Enthusiastic and diligent professional with extensive experience in customer service and customer experience. Recognized for delivering exceptional support in fast-paced environments, fostering customer loyalty, and ensuring operational excellence. Skilled at multitasking, teamwork, and building strong client relationships.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Spa Assistant
Halawa Spa
01.2023 - 06.2024
- Welcomed clients, scheduled appointments, and managed bookings.
- Assisted therapists in preparing treatment rooms to create a relaxing environment.
- Delivered outstanding customer service by anticipating and meeting client needs.
- Maintained hygiene and safety standards throughout the spa.
- Promoted spa services and products, contributing to customer retention and loyalty.
Sales Expert
Pause-to-Shop
01.2022 - 01.2024
- Executed sales strategies to consistently achieve and exceed sales targets.
- Built and maintained strong customer relationships to enhance loyalty.
- Partnered with the marketing team to implement successful promotional campaigns.
- Designed and organized appealing product displays for both online and in-store customers.
Customer Service Assistant
Spice
09.2021 - 08.2022
- Provided a warm, professional welcome to guests and presented menu offerings.
- Accurately processed orders, accommodated special requests, and made tailored recommendations.
- Ensured prompt and attentive service, regularly checking in to guarantee guest satisfaction.
Education
Bachelor of Science - Nursing
Igbinedion University
Okada, Edo state 09.2018 - 07.2022
Skills
- Record management
- Time management
- Excellent documentation
- Critical listening
- Clear, professional writing
- Quality auditing
- Decision making
- Customer relationship management
- Change management
- Discretion
- Strong work ethics
- Trustworthiness
- Proven time management and attention to detail
- Proficient in CRM systems
- Skilled with POS systems and reservation software
- Outstanding Customer Service
- Team Collaboration
- Multitasking
- Strong Communication
- Technical Proficiency
- Time Management
- Room preparation
- Hygiene standards
References
Available upon request.
Career Overview
Enthusiastic and diligent professional with extensive experience in customer service and customer experience. Recognized for delivering exceptional support in fast-paced environments, fostering customer loyalty, and ensuring operational excellence. Skilled at multitasking, teamwork, and building strong client relationships.
Timeline
Spa Assistant
Halawa Spa
01.2023 - 06.2024
Sales Expert
Pause-to-Shop
01.2022 - 01.2024
Customer Service Assistant
Spice
09.2021 - 08.2022
Bachelor of Science - Nursing
Igbinedion University
09.2018 - 07.2022