Princess Kanu
Lanham,MD
Summary
Customer-focused Front Desk Concierge with strong communication skills and a proven ability to manage high-traffic residential and hospitality environments. Experienced in access control, resident services, package management, and conflict resolution. Known for professionalism, discretion, and creating a welcoming first impression for residents, guests, and vendors.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
Forman Mills
03.2018 - 10.2019
- Collaborated with team to ensure smooth store operations during peak hours.
- Managed inventory levels by restocking merchandise as needed.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Billing Assistant
Inclusive Health Cooporation
05.2017 - 11.2017
- Processed billing statements, ensuring accuracy and compliance with company policies.
- Managed patient accounts, resolving discrepancies to enhance customer satisfaction.
- Assisted in the preparation of financial reports, contributing to budget forecasting efforts.
- Streamlined invoicing procedures, improving processing times and reducing errors.
- Collaborated with healthcare providers to verify billing information and services rendered.
- Analyzed payment trends to identify potential issues and recommend solutions proactively.
- Received, sorted, and distributed incoming mail.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
Teacher's Assistant
Evangel Christian Daycare
- Assisted teachers in planning and implementing daily lesson activities.
- Supported classroom management by maintaining a positive learning environment.
- Collaborated with educators to adapt materials for diverse learning needs.
- Monitored student progress and provided individualized support as needed.
- Organized classroom resources to enhance student engagement and participation.
Front Desk Concierge
Residential / Commercial Property
04.2023 - 04.2025
- Greet residents, guests, and vendors in a professional and courteous manner, ensuring a positive first impression.
- Monitor building access, verify credentials, and enforce property security protocols.
- Manage incoming and outgoing packages, log deliveries accurately, and notify residents for pickup.
- Handle resident requests, concerns, and complaints promptly while maintaining discretion and professionalism.
- Answer phone calls and emails, relay messages, and coordinate with management and maintenance teams.
- Document incidents, visitor logs, and daily activity reports as required.
- Assist with emergency procedures and follow building safety protocols.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Education
High School Diploma -
Parkdale
05-2018
High School Diploma - Psychology
Prince George's Community College
Upper Marlboro, MDHigh School Diploma - Psychology
Bowie State University
Bowie, MDSkills
- Front Desk Operations & Customer Service
- Resident & Guest Relations
- Access Control & Visitor Management
- Package & Delivery Handling
- Conflict Resolution & De-escalation
- Phone, Email & In-Person Communication
- Incident Reporting & Shift notes
- Scheduling & Shift Coordination
- Building Rules & Policy Enforcement
- Team Collaboration & Reliability
- Effective communication
- Calm and patient demeanor
- Collaborative teamwork
- Relationship building
- Computer skills
- Positive attitude
Certification
- Certified Medication Technician (CMT)
- CPR Certified
Languages
English
Professional Working
igbo
Native or Bilingual
Timeline
Front Desk Concierge
Residential / Commercial Property
04.2023 - 04.2025
Cashier
Forman Mills
03.2018 - 10.2019
Billing Assistant
Inclusive Health Cooporation
05.2017 - 11.2017
Teacher's Assistant
Evangel Christian Daycare
High School Diploma -
Parkdale
High School Diploma - Psychology
Prince George's Community College
High School Diploma - Psychology
Bowie State University