Princess Mitchell
Arlington,TX
Summary
Dedicated ERP Support Analyst skilled in Eclipse with desire to take on new challenges and advance within Reece USA. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
ERP Support Analyst
Reece
Addison, Texas
2018.07 - Current
- Analyzed support requests to identify trends and improve service delivery.
- Collaborated with cross-functional teams to resolve technical issues efficiently.
- Documented procedures and created user guides for system functionalities.
- Provided training sessions for staff on software tools and best practices.
- Managed ticketing system to ensure timely resolution of customer inquiries.
- Facilitated communication between clients and technical teams for issue resolution.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Investigated root cause of various technical issues by conducting research using available resources such as manuals or websites.
- Regularly maintained, updated and upgraded software and hardware to maximize uptime.
- Resolved technical issues identifying solutions and providing technical support by phone, email, and desktop sharing.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
Accounts Payable Analyst
MORSCO
Fort Worth, Texas
2012.04 - 2018.07
- Process vendor invoices for accuracy and compliance with company policies.
- Reconcile accounts and resolve discrepancies with vendors promptly.
- Maintain accurate records of all transactions in the accounting system.
- Collaborate with procurement to ensure timely payments to suppliers.
- Prepare and analyze reports on accounts payable activities regularly.
- Assist in month-end closing processes by providing necessary documentation.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Processed high volume of vendor invoices and payments in a timely manner.
- Researched, resolved and responded to inquiries from vendors regarding payments.
- Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
- Reconciled accounts payable ledgers against general ledger accounts on a monthly basis.
- Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
- Prepared checks for signature according to established policies and procedures.
- Analyzed discrepancies between vendor statements and company records to identify errors or missing information.
- Executed wire transfers to local and international vendors, scheduled ACH transactions, and prepared batch checks for mailing to vendors.
Education
Some College (No Degree) - Business Administration
Tarrant County College
Arlington, TXSkills
- Software troubleshooting
- Active Directory management
- Incident management
- Problem solving
- Support services
- Service desk operations
- Customer relationship management
- Technical troubleshooting
- Vendor management
- Invoice processing
- ERP system proficiency
- Accounts reconciliation
Timeline
ERP Support Analyst
Reece
2018.07 - Current
Accounts Payable Analyst
MORSCO
2012.04 - 2018.07
Some College (No Degree) - Business Administration
Tarrant County College