Princess Monroe

• Managed daily hotel operations at Homewood Suites by Hilton, ensuring compliance with brand standards and enhancing guest satisfaction.
• Supervised front desk, housekeeping, and breakfast service teams.
• Communicated with department leaders to support smooth hotel operations.
• Coordinated guest service recovery efforts, resolving concerns promptly to maintain a positive guest experience.
• Implemented strategies to improve employee retention, fostering a stable and engaged workforce.

Inspected safety, security, and maintenance conditions throughout the property.

• Scheduling,training, and performance coaching.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Directed La Quinta Inn & Suites daily operations across front desk, housekeeping, and maintenance teams.
• Oversaw staffing schedules, hiring support, and team training for hotel associates.
• Managed guest satisfaction through service standards, issue resolution, and stay-quality reviews.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Led property communication with corporate, vendors, and guests on daily service needs.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales to generate reports for business development planning.