Rafael Del Rio
Orlando,FL
Summary
Results-driven hospitality executive with over 23 years of leadership experience managing branded hotel operations, facilities management, and guest experience across Hilton-branded properties and Fortune 500 corporate facilities. Proven ability to drive revenue growth, control expenses, improve guest satisfaction, and lead high-performing teams. Skilled in P&L management, budgeting, forecasting, and building strong relationships with guests, associates, owners, and vendors. Bilingual in English and Spanish with a passion for delivering exceptional guest experiences and operational excellence.
Overview
2
2
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Holiday Inn Express Universal Studios
Orlando
01.2025 - Current
- Oversee daily operations of a 156-room property with 75+ associates, ensuring exceptional guest satisfaction and brand compliance.
- Drive revenue growth through strategic initiatives, active selling, and operational efficiencies.
- Manage annual operating budget of S6.5M, controlling expenses and maximizing profitability.
- Monitor financial performance and key metrics to improve RePAR and guest satisfaction.
- Key Results: Increased RePAR by 12%, achieved 94% guest satisfaction score and #1 in IHG Guest Love Score among 15 competitive properties.
Skills
- Hotel Operations
- P&L Management
- Revenue Optimization
- Budgeting & Forecasting
- Guest Experience
- Team Leadership & Development
- Staffing & Scheduling
- Recruiting & Training
- Vendor Management
- Contract Negotiation
- Capital Projects
- Preventive Maintenance
- Safety & Compliance
- Microsoft Office Suite
- Opera / OnQ PMS
Timeline
ASSISTANT GENERAL MANAGER
Holiday Inn Express Universal Studios
01.2025 - Current