Princess Obahiagbon
SilverSpring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Residential Coordinator
Ardmore Enterprises
Gaithersburg, MD
2021 - Current
- Led and prepared work schedules for 2 team leads and 9 staff members.
- Ensured proper documentation of all program reporting and delivered accurate presentations to senior staff.
- Prepared and analyzed Monthly/Daily progress notes.
- Maintained a caseload of 36 consumers/individuals and developed Individualized Service Plans.
- Established and maintained relationships with community referral sources.
- Conducted incident management and investigations providing follow up.
- Trained, mentored and coached 10 residential program team members through in-person instruction, modeling and electronic self-study learning tools.
Program Specialist(Remote)
Ranstad/Covance
Gaithersburg, MD
2020 - 2021
- Created tactical relationships with teams to propel projects and achieve results.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided comprehensive program management for the company and oversaw remedial designs.
- Conducted insurance verification to confirm patient benefits with the prior authorization process.
- Responded to inbound calls from program managers and healthcare providers and the community of patients were able to assist.
- Maintained client relationship to ensure high quality service and productivity.
Direct Support Professional
Morningside House of Laurel
Laurel, MD
11.2018 - 02.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Education
Ambrose Alli University
Skills
- Prioritization and Time Management
- Effective Communication
- Customer Service
- Microsoft Office
- Critical thinking
- Leadership
- Detail Oriented
Timeline
Direct Support Professional
Morningside House of Laurel
11.2018 - 02.2020
Residential Coordinator
Ardmore Enterprises
2021 - Current
Program Specialist(Remote)
Ranstad/Covance
2020 - 2021
Education
Ambrose Alli University
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