Princess Jhen Morales
Granby,CO
Summary
Experienced in a fast-paced hospitality environment, excelling in upholding cleanliness standards and ensuring guest satisfaction. Proficient in time management and executing tasks efficiently to create a seamless and pleasant atmosphere. Eager to apply these adaptable skills in a new field that values dynamic work environments.
Overview
2
2
years of professional experience
Work History
Room Attendant
C Lazy U Ranch
09.2023 - Current
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Education
Bachelor of Science - Tourism Management
St. Joseph Academy of Sariaya Quezon
Sariaya, Quezon06-2023
MBA -
University of North America
12750 Fair Lakes Cir, Fairfax, VA 2203309-2027
Skills
- Housekeeping knowledge
- Hospitality industry
- Teamwork
- Maintenance reports
- Stress tolerance
- Detail-oriented
- Chemicals disposal
- Problem-solving abilities
- Customer service
- Laundry services
Training
- ACHI Virtual Practicum for Virtual Flight Attendant Training, 03/08/22 - 03/28/22
- Seeing Tourism at a Destination Level: The Municipal Tourism Offices Way On-the-Job Training LGU Catanauan, Quezon, 08/16/21
- Philippine Red Cross 3 Days Safety and Healthy Webinar Training, 03/03/21
- E-Program (Exploration, Experience, Example, and Excellent) Student Training and Development with the Theme, 11/29/19
- Three day DOT Tour Guiding Training Workshop on: Positive values/Customer service for front-liners/DOT Tour Guiding Techniques/Trend in Tourism, 11/18/22 - 11/22/22
- Youth for Tourism 2019 Tourism and Hospitality Conference Protecting our Cultural Heritage, 10/19/19
- Enhancing Cruise Specialization Towards Professional Tourism Students in Hospitality Field, 05/17/19
- E program (Exploration, Experience, Example and Excellence) Student training and development with the theme 'Strengthening emotional Literacy', 03/19/19
- Opportunities in Tourism Industry: The Growing Career of the Future, 10/03/18
Languages
English
Timeline
Room Attendant
C Lazy U Ranch
09.2023 - Current
Bachelor of Science - Tourism Management
St. Joseph Academy of Sariaya Quezon
MBA -
University of North America
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