Princeton Chinaenyez
Abington
Summary
Recent graduate from the University of Massachusetts Amherst with a Bachelor of Science in Public Health Sciences focused in Community Health Education and Promotion. Experienced in research, evidence-based policy analysis, and health communication through academic work examining maternal health disparities and public health interventions. Skilled in systematic literature reviews, applying public health frameworks such as PERIE and RE-AIM, and communicating findings to diverse audiences. Brings strong interpersonal communication, adaptability, and client-centered service developed through extensive experience in fast-paced customer-facing environments. Interested in opportunities within public health, behavioral health, human services, and Applied Behavior Analysis (ABA) where analytical, communication, and relationship-building skills can support meaningful community impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Nordstrom Rack
Westwood, MA
12.2021 - 01.2023
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed cashier duties, such as ringing up sales, processing payments, issuing receipts, and returned merchandise according to company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and implemented strategies to acquire new customers for credit card products.
- Completed group projects, working smoothly with others.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Completing online orders and either placing them in hold locations for convenient pickup or prepared and packaged items for shipping.
- Sorting out of place items on the shelves to their correct location.
- Answering customers’ questions and directing them to items they can’t find.
- Greeted walk-in and phone guests, determining interests and needs.
- Maintained cleanliness standards throughout the store area.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
Guest Advocate: Fulfillment And Customer Service
Target
Westwood, MA
10.2020 - 04.2021
- Assisted team members in completing various tasks related to their job roles when needed.
- Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management.
- Maintained a clean work area by stocking shelves, organizing merchandise displays, and cleaning up spills promptly.
- Utilized problem-solving techniques to resolve customer disputes efficiently and professionally.
- Collaborated closely with other departments to support overall business objectives.
- Greeted and welcomed guests in a warm and friendly manner.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Front Of House Team Member
Chick-fil-A
Dedham, MA
07.2020 - 09.2020
- Directed patrons to restrooms and other amenities within facility.
- Restocked necessary items like condiments, napkins, cutlery.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed opening and closing procedures at the end of shift.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Operated cash registers accurately and efficiently processed payments from customers.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenished condiments and napkins.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained a professional attitude while working under pressure during peak hours.
- Input customer data into reservation systems and updated to reflect room changes.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Bachelor of Science - Public Health in Community Health Education Candidate
University Of Massachusetts
Amherst, MA05-2026
High School Diploma - US
Milton High School
MA05-2022
Skills
- Proficient in Microsoft Word
- Spanish speaking
- Research Synthesis
- Systematic Literature Review
- Data Interpretation
- Interpersonal Communication/Relationship Building
- PERIE/RE-AIM Framework Application
- Customer Service
- Suggestive Selling
- Conflict Resolution
LANGUAGES
Spanish
Conversational
Certification
Driver’s License
Timeline
Retail Sales Associate
Nordstrom Rack
12.2021 - 01.2023
Guest Advocate: Fulfillment And Customer Service
Target
10.2020 - 04.2021
Front Of House Team Member
Chick-fil-A
07.2020 - 09.2020
High School Diploma - US
Milton High School
Bachelor of Science - Public Health in Community Health Education Candidate
University Of Massachusetts