PRINCILA AMPEM
Woodbridge,VA
Summary
I am a dedicated professional with a strong foundation in patient care and customer service. Proven ability to assist individuals with daily living activities, ensuring their comfort and safety while maintaining a clean environment. Adept at managing transactions and enhancing client experiences in offices and financial institutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
PCA Personal Care Assistant
Americas Best Home Healthcare
Woodbridge, VA
09.2023 - Current
- Assisted patients with daily living activities and personal care needs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Monitored client health and reported changes to healthcare professionals.
- Ensured a safe and clean environment for all patients and staff.
- Answered call lights promptly to ensure timely response to patient needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided emotional support and companionship to patients and families.
Bank Teller Representative
HEALTHCARE SYSTEMS FEDERAL CREDIT UNION
Fairfax, VA
10.2024 - 02.2025
- Processed customer deposits and withdrawals accurately, ensuring daily cash drawer balance.
- Processed customer transactions accurately and efficiently at healthcare-focused financial institution.
- Maintained cash drawer integrity through daily reconciliations and audits.
- Balanced teller drawers daily to ensure accurate cash handling regularly throughout the day according to established procedures.
- Managed large sums of cash with precision during transactions of money with accuracy while maintaining appropriate levels of security.
- Identified potential fraud or discrepancies during transaction processing for member safety.
- Facilitated account openings, check orders, and online banking setups for customers.
- Assisted members with account inquiries and provided information on services offered.
- Researched customer inquiries regarding their accounts using internal banking systems.
- Achieved sales goals by actively promoting bank products and services during customer interactions.
- Prepared reports on transaction activity for management review.
- Adhered to financial services security and audit procedures.
- Offered every customer exceptional service by remaining friendly and professional during every transaction.
Seasonal Member Service Representative/Teller
Apple Federal Credit Union
Alexandria, VA
06.2023 - 08.2023
- Managed member transactions efficiently at the teller window and service desk.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Assisted members with account inquiries and provided information on services offered.
- Educated members on digital banking tools and online account management features.
- Presented and explained services and products to meet member needs.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Verified identity information on new accounts using established procedures.
- Answered incoming calls regarding membership benefits and services.
- Responded promptly to emails from members seeking assistance.
- Welcoming customers warmly upon arrival at the branch.
- Maintained accurate records of member interactions and transactions for reporting purposes.
- Resolved customer conflicts and challenging situations by maintaining composure and utilizing internal resources to formulate effective solutions.
- Anticipated member needs and delivered exceptional support, contributing to improved customer service experience.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Ensured quality control and minimized downtime, supporting overall branch efficiency.
Caregiver
Comfort keepers
Virginia Beach, Virginia
09.2021 - 05.2023
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Encouraged residents to engage in activities of daily living, promoting independence and personal dignity.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and medication use, accurately documenting changes to support timely interventions.
- Prepared meals following dietary requirements and assisted with feeding to ensure nutritional needs were met.
- Maintained a clean and safe environment for clients at all times.
- Documented daily activities and changes in client health conditions accurately.
- Arranged transportation services for clients to attend appointments and activities.
Front Desk Receptionist/Office Assistant
ODU/ THEATRE AND COMMUNICATION ARTS
Norfolk, VA
09.2020 - 09.2021
- Greeted customers warmly and made them feel welcome.
- Assisted office staff with daily tasks, answered phones, and relayed phone messages.
- Scheduled space or equipment for special programs, meetings and conferences.
- Organized events and coordinated meeting setups.
- Completed general administrative work such as photocopying, scanning documents, and mailing letters and packages.
- Managed office supply inventory, placing reorders to maintain adequate stock levels for daily operations.
- Executed billing tasks, ensuring timely payment processing for services rendered.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
Education
High School Diploma -
Potomac Senior High School
dumfries,VA06-2019
Skills
- Patient support
- Transaction processing
- Data management
- Detail orientation
- Event coordination
- Interpersonal communication
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License, CPR Certification, Basic First Aid certificate, Personal Care Aide (PCA),
Languages
English
Timeline
Bank Teller Representative
HEALTHCARE SYSTEMS FEDERAL CREDIT UNION
10.2024 - 02.2025
PCA Personal Care Assistant
Americas Best Home Healthcare
09.2023 - Current
Seasonal Member Service Representative/Teller
Apple Federal Credit Union
06.2023 - 08.2023
Caregiver
Comfort keepers
09.2021 - 05.2023
Front Desk Receptionist/Office Assistant
ODU/ THEATRE AND COMMUNICATION ARTS
09.2020 - 09.2021
High School Diploma -
Potomac Senior High School