Katey Abreu
The Bronx
Summary
To obtain a dynamic service role that requires reliability, dedication, and solid work ethics with opportunities for personal growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Hamaspik HomeCare
Bronx
02.2023 - Current
- Collaborate with parents to support the individual needs of the child, including those with Autism or other special needs.
- Assistance to & from appointments
- Assist with feeding, diapering, and attending to other basic care needs of children
- Maintain cleanliness and organization in the childcare area.
PCT (Patient Care Technician)
Planned Parenthood of greater New York
New York
05.2023 - 06.2024
- Performs laboratory tests as ordered, completes laboratory requisition, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
- Assist in scheduling follow up appointments with provider.
- Assists in abortion service in a variety of functions as needed, including Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
- Decontaminating surgical equipment used in the Operating Room. Cleaning and sterilizing medical instrumentation.
- Preparing and packaging the correct instruments for specific procedures.
- Performs clinic opening and closing duties; clinic and equipment cleaning; restocking supplies, etc. Reports facility and equipment issues, as indicated.
Personal Care Assistant (PCA) Mother/Baby
NYC Health + Hospitals
New York
09.2022 - 02.2023
- Checks vital signs, weight, height, abdominal growth and head circumference as indicated, and document findings on medical record.
- Prepare patient for examination and assist medical provider during examination by providing necessary supplies/equipment.
- Operate electrocardiograph equipment to record wave tracing of electrical currents of the heart and document on medical record.
- Act as a 'greeter' and direct and escort patients to other hospital departments and/or facilities as needed.
- Maintain inventory of the unit's equipment stock and supplies.
- Instructs patients on how to obtain specimens for laboratory testing and performs basic specimen screening testing through dipstick and hemocult.
- Prepares collected specimens for pick-up by labeling and preparing required form(s).
Call Center Representative
Voca/Metroplus
Brooklyn
01.2022 - 01.2022
- Provide first call resolution, working to resolve member and provider issues at the point of contact.
- Research and respond accurately to all customer inquiries related to eligibility, benefits/ services, claims and authorizations.
- Classify and record all customer encounters clearly and concisely.
- Identify and escalate complex issues and provide follow-up/ closure.
- Identify and intake customer complaints capturing all pertinent information.
Contact Tracer/Case Investigator
Equity Staffing
Bronx
06.2020 - 12.2021
- Communicate with exposed contacts or potential contacts of confirmed cases of COVID-19 through phone calls in a professional and empathetic manner maintaining emotional and cultural awareness.
- Systematically collect and record information in a local database.
- Advise travelers of proper quarantine procedures upon arrival into New York State.
- Provide clients with approved information about NYS isolation procedures, and if appropriate, refer them to a COVID-19 Community Support Specialist for social resources.
Member Services, Frontline Supervisor
BJ's Wholesale Club
07.2014 - 09.2016
- Handled merchandise returns, exchanges and merchandise pick-ups.
- Responded to member inquiries.
- Processed membership applications, renewals and co-brand applications.
- Trained, scheduled breaks and assigned work to staff members.
- Assisted with register transactions (e.g., voids, credit card and check verifications).
- Assisted members with courteous and friendly customer service.
Education
Patient Care Technician - Certificate
ABC Training Center
Bronx, NYRegents Diploma -
Collegiate Institute for Math and Science
Bronx, NYSkills
- Clinic operations
- Patient support
- EMR / EPIC System
- Effective communication
- Compassionate care
- Adaptive equipment knowledge
- HIPAA compliance
- Team collaboration
- Bilingual
- Adaptable
- Acute and rehabilitative care
Certification
- BLS Certification
- Certified Patient Care Technician ( PCT/A)
Languages
- Spanish
- English
Timeline
PCT (Patient Care Technician)
Planned Parenthood of greater New York
05.2023 - 06.2024
PCA Personal Care Assistant
Hamaspik HomeCare
02.2023 - Current
Personal Care Assistant (PCA) Mother/Baby
NYC Health + Hospitals
09.2022 - 02.2023
Call Center Representative
Voca/Metroplus
01.2022 - 01.2022
Contact Tracer/Case Investigator
Equity Staffing
06.2020 - 12.2021
Member Services, Frontline Supervisor
BJ's Wholesale Club
07.2014 - 09.2016
Patient Care Technician - Certificate
ABC Training Center
Regents Diploma -
Collegiate Institute for Math and Science