Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Prashant Risal

Porter,TX

Summary

IT Technician with 3 years of experience in optimizing IT systems and troubleshooting hardware to maintain operational continuity. Demonstrated ability to solve complex problems, resulting in increased team efficiency. Dedicated to promoting a safe work environment and ongoing technical skill enhancement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate

Amazon
Houston, TX
02.2024 - Current
  • Operated RF scanners to streamline inventory management and ensure accuracy.
  • Diagnosed equipment issues and resolved them promptly to maintain workflow.
  • Executed quality control procedures, reporting faults to enhance system reliability.
  • Supported IT hardware needs to ensure efficient operational performance.
  • Handled packages safely, maintaining equipment standards and ensuring workplace safety.
  • Collaborated with team members to foster a positive work environment, boosting morale and productivity.

Store Manager

Mr. Express
Houston, TX
11.2020 - 12.2023
  • Manage daily operations and ensure system uptime for seamless store functionality.
  • Train and support staff on technology use, enhancing team efficiency.
  • Conduct hardware maintenance, improving system reliability and reducing downtime.
  • Oversee inventory systems, ensuring accurate data syncing and stock management.
  • Perform troubleshooting and escalate issues, maintaining operational continuity.
  • Analyzed customer feedback to enhance product offerings, leading to noticeable gains in customer satisfaction scores.
  • Maintained comprehensive sales records and executed weekly reconciliations to ensure financial accuracy and compliance.

Education

Associate of Science - Computer Science

Lone Star College System
Kingwood
05.2019

Skills

  • Hardware and software troubleshooting
  • Windows OS support and configuration
  • Active Directory management
  • Network cabling and device setup
  • POS system maintenance
  • Peripheral support (printers and scanners)
  • Microsoft Office and Google Workspace proficiency
  • Verbal and written communication skills
  • Customer service excellence
  • Time management and prioritization
  • Dependable self-motivation
  • Problem solving under pressure
  • Adaptability in fast-paced environments
  • Safety awareness and physical capability
  • Team collaboration and leadership

Certification

Comptia A+

Projects

  • Home IT Lab (Self-Led), Created test LAN environment; configured Windows workstations and basic cabling,
  • Windows VM Lab: Built multiple Windows 10 and Windows Server VMs using VirtualBox and VMware Workstation; practiced OS installation, driver updates, group policy settings, and remote desktop access.
  • Network Simulation: Simulated basic LANs using VMs and virtual switches; configured IP settings, DNS, and tested connectivity via ping and traceroute.
  • Active Directory Practice: Created a domain controller in a Windows Server VM; added user accounts, created organizational units, and implemented permissions using Group Policy.
  • Help Desk Simulation: Set up a mock environment to replicate ticketing workflows; documented issues and practiced remote support for common user-side problems.
  • OS Imaging & Recovery: Practiced creating system images and performing data recovery from backups on VM-based systems.

Timeline

Associate

Amazon
02.2024 - Current

Store Manager

Mr. Express
11.2020 - 12.2023

Associate of Science - Computer Science

Lone Star College System

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