Summary
Overview
Work History
Education
Skills
Timeline
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Prisca Sieh

Plymouth,MN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TruStone Financial Credit Union
Plymouth, MN
04.2023 - 05.2024
  • Answer members' calls regarding their account with TruStone
  • Assist members with a dispute filing
  • Provide balance and transaction information
  • Conform cashiers checks
  • Assist members with their online banking
  • Assist with IRA and HSA withdrawal or contribution
  • Closed out members' accounts and issued out their checks
  • Order new cards and research the reason why the card is not working.
  • Identified opportunities for upselling additional products or services based on customer needs.

Administrative

ForwardAir
Eden Paire, MN
12.2022 - 02.2023
  • Answer calls from Home Depot customers service regarding concerns or questions about delivery and units that may be damaged or needs to be returned or rescheduled
  • Call customers for feedback regarding their delivery
  • Handle the paperwork and get the routes ready for the next day
  • Call customers to inform them of the time frames for their delivery
  • Monitored the routes and answered calls from delivery drivers regarding problems or concerns
  • Made sure the routes and stops were being delivered on time.

Mortgage Specialists

Huntington Bank
Plymouth, MN
10.2020 - 06.2022
  • Answer customers' concerns regarding their loan
  • Questions may be about payments, maturity date, extensions and transferring accounts or refinancing, etc
  • Successfully fielding high volume calls and entering required information into the system
  • Help with billing questions on customer other accounts
  • Assist with online banking and also with amortization.

Receptionist

Marriott International Inc.
Maple Grove, Minnesota
06.2019 - 08.2020
  • Assisted with special projects assigned by management when required.
  • Scheduled appointments for clients, customers, and other visitors.
  • Prepared welcome packages for new hires.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answer incoming calls and made room reservations.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Greeted visitors and provided them with assistance.

Education

Interior Design -

Dunwoody Technical Community College
05.2020

Computer Science -

Iowa Western Community College
05.2018

Diploma -

Armstrong Senior High School
05.2017

Skills

  • Data Entry
  • Loan Processing
  • Communication Skills
  • Technically Savvy
  • Computer Systems
  • Front Desk
  • Office Administration
  • Customer Service
  • Cell Center
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Conflict Resolution
  • Payment Processing
  • Microsoft Excel

Timeline

Customer Service Representative

TruStone Financial Credit Union
04.2023 - 05.2024

Administrative

ForwardAir
12.2022 - 02.2023

Mortgage Specialists

Huntington Bank
10.2020 - 06.2022

Receptionist

Marriott International Inc.
06.2019 - 08.2020

Interior Design -

Dunwoody Technical Community College

Computer Science -

Iowa Western Community College

Diploma -

Armstrong Senior High School

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Prisca Sieh