Priscella Hirsch
Radcliff,KY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Production Technician
Metalsa
Elizabethtown, KY
08.2023 - 05.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
Server
Huddle House
Radcliff, KY
12.2021 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
IHOP
Elizabethtown, KY
06.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Crew Member
McDonald's
Brandenburg, KY
08.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Diploma - Life Skills
Meade County High School
Brandenburg, KY05.2019
Diploma - Marketing
Meade County Area Technical
Brandenburg, KY05.2019
Skills
- Exceeding expectations
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Sales expertise
- Positive and professional
- Reliable and responsible
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Time management
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Willingness to learn
Languages
English
Full Professional
Timeline
Production Technician
Metalsa
08.2023 - 05.2024
Server
Huddle House
12.2021 - 05.2023
Server
IHOP
06.2019 - 09.2020
Crew Member
McDonald's
08.2018 - 05.2019
Diploma - Life Skills
Meade County High School
Diploma - Marketing
Meade County Area Technical