Priscila Langle
Castaic,USA
Summary
Operations Leader experienced in retail and HR management. Achieved operational efficiency through effective team leadership and a commitment to safety compliance. Bilingual in English and Spanish, enhancing customer interactions while optimizing inventory control and streamlining processes.
Overview
14
14
years of professional experience
Work History
Ambassador
Amazon
Castaic, CA
04.2021 - Current
- Coordinated logistics for customer orders, ensuring timely preparation and dispatch of packages to meet customer expectations.
- Coordinated merchandise packaging and shipment preparation to facilitate efficient delivery operations.
- Managed package sorting, scanning, and stacking processes to ensure efficient operations and timely distribution.
- Trained new employees on company procedures and job responsibilities.
- Fostered teamwork and collaboration, resulting in timely completion of daily objectives and enhanced team cohesion.
- Promoted workplace safety by ensuring adherence to proper lifting techniques and compliance with hazard awareness and personal protective equipment protocols.
HR Manager / Merchandising Manager / Safe Clerk
JC Penney Stores
06.2015 - 04.2021
- Human Resources Manager
- Directed recruitment efforts, facilitated onboarding and training programs, and maintained accurate employee records to enhance workforce efficiency.
- Facilitated reimbursement processes and resolved customer and associate complaints to improve overall satisfaction.
- Administered payroll functions and meticulously updated employee records for a workforce exceeding 50 associates.
- Coordinated new hire orientations and continuous training initiatives to support workforce development and integration.
- Merchandising Manager
- Delivered attentive service and fostered meaningful connections with shoppers, enhancing customer satisfaction and loyalty.
- Enhanced customer satisfaction by delivering attentive service and fostering meaningful connections with shoppers on the sales floor.
- Coordinated and led discussions with teams of up to 15 staff members to outline strategies and tasks for upcoming promotions.
- Conducted regular inventory assessments to uphold stock integrity and address shrinkage issues.
- Managed cashier operations to enhance transaction efficiency and supervised open credit card program for improved customer service.
- Safe Clerk
- Oversaw opening and closing cash procedures for store safe, maintaining accuracy and compliance with financial standards.
- Monitored cash transactions and implemented procedures to achieve consistent accuracy in cash handling operations.
Customer Service Clerk
Northgate Market
05.2012 - 06.2015
- Advised customers on product selections based on personal preferences and budget constraints.
- Addressed product and service concerns to enhance customer retention and support sales growth.
- Handled payments and returns efficiently, ensuring accurate transactions.
Education
Associate of Arts - Apparel Industry Management
Fashion Institute of Design And Merchandising
Los AngelesSkills
- Logistics coordination
- Customer engagement
- Workforce management
- Document management
- Secure record maintenance
- Time management
- Organization
- Collaborative teamwork
- Computer proficiency
- Dedicated work ethic
Languages
Spanish, Native or Bilingual
Timeline
Ambassador
Amazon
04.2021 - Current
HR Manager / Merchandising Manager / Safe Clerk
JC Penney Stores
06.2015 - 04.2021
Customer Service Clerk
Northgate Market
05.2012 - 06.2015
Associate of Arts - Apparel Industry Management
Fashion Institute of Design And Merchandising