Priscila Neto
Prosper,TX
Summary
Dynamic and results-driven Pharmacist with over 10 years of experience dedicated to enhancing consumer satisfaction through exceptional service. Proven expertise in managing high-volume operations while ensuring precise medication review, processing, and dispensing, along with strict adherence to regulatory compliance and effective inventory control. Skilled in utilizing advanced computer systems and fostering strong communication in English, Portuguese, and Spanish to achieve optimal patient outcomes. Committed to continuous improvement and excellence in pharmaceutical care.
Overview
10
10
years of professional experience
Work History
Assistant Pharmacy Manager
Kroger Stores
Frisco, TX
09.2021 - Current
- Accuracy & Productivity: Maintained 100% dispensing accuracy while supervising staff and optimizing workflow to ensure efficient, highly productive service in a high-volume environment.
- Federal Program & Financial Acumen: Self-directed management of financial metrics, maximizing third-party reimbursement, and ensuring seamless participation/compliance with Medicare Part B/D and HIPAA regulations.
- Consumer Experience: Drove continuous consumer improvement through proactive clinical services (immunization/MTM) and multi-lingual patient counseling, promoting a service-first department culture.
- Managed all scheduled drug security and inventory control utilizing Cardinal Health Software.
- Supervised daily pharmacy operations to ensure compliance with regulatory standards.
- Trained and mentored pharmacy staff on best practices and customer service techniques.
Pharmacy Manager
Price Chopper Pharmacy (Golub Corporation)
01.2016 - 08.2021
- Managed and optimized pharmacy workflow for thousands of prescriptions, consistently upholding strict quality assurance, regulatory standards and organizational policies.
- Delivered clinical healthcare services, including immunizations, diagnostic testing and medication therapy management.
- Managed inventory levels through effective ordering systems, reducing waste and optimizing stock availability.
- Led team training initiatives, enhancing staff knowledge on medication management and customer service protocols.
- Advised patients on medication management and therapy optimization through expert pharmacy consulting services.
Education
Doctor of Pharmacy (PharmD) -
MCPHS University
Worcester, MA01.2015
Skills
- Pharmacy operations oversight
- Quality assurance and control
- Medication Therapy Management
- Customer service, educations and counseling
- Medicare and medicaid processes
- Safety and compliance
- Immunization administration
Licensure / Certifications
- Texas & Massachusetts Pharmacist Licensures (Active)
- APHA Medication Therapy Management Services and Immunization Delivery Certificates
- BLS Provider
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Pharmacy Manager
Kroger Stores
09.2021 - Current
Pharmacy Manager
Price Chopper Pharmacy (Golub Corporation)
01.2016 - 08.2021
Doctor of Pharmacy (PharmD) -
MCPHS University