Priscila Ramos
Danbury,CT
Summary
Versatile leader with experience supporting retail, healthcare, and office environments. Strong in customer service, conflict resolution, and staff coordination, with a consistent record of keeping operations organized and communication clear. Ready to support business goals through dependable leadership and process improvement.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Administrator/Manager
Think of Kicks
Danbury, Connecticut
09.2016 - 06.2026
- Managed Think of Kicks' customer records and administrative files.
- Coordinated sneaker orders, invoices, and delivery schedules.
- Processed retail paperwork and updated internal documentation.
- Responded to customer emails and phone inquiries.
- Scheduled staff meetings and daily administrative calendars.
- Tracked inventory notes for footwear and accessory stock.
- Prepared reports for store operations and office tasks.
- Supported Think of Kicks teams with general administrative duties.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks for computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before each submission deadline.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing a filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within the organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Compiled statistical data from various sources for analysis.
- Coordinated with the IT department to resolve technical issues and maintain computer systems.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Implemented new software and technology solutions to enhance office productivity.
- Conducted performance evaluations and recommended training programs for staff development.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Facilitated communication between departments to support project completion and goal achievement.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Ensured compliance with health and safety regulations within the office environment.
- Administered benefits programs, including health insurance and retirement plans.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Compiled data from multiple sources into comprehensive reports for management review.
- Monitored budget expenditures and prepared financial reports for review by management.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Supervised administrative staff; delegating tasks and managing workload distribution.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Offered technical assistance with computer hardware and software issues.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Maintained a positive working relationship with fellow staff and management.
- Identified customer needs promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers to make necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Analyzed company expenditures and developed financial models.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to the larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Managed Think of Kicks sales floor operations and customer service routines.
- Scheduled staff coverage and coordinated daily store tasks.
- Trained team members on product knowledge and service standards.
- Oversaw inventory checks, restocking, and merchandise organization.
- Approved visual displays and maintained brand presentation across Think of Kicks.
- Resolved customer concerns and supported smooth checkout processes.
- Monitored staff performance and coached team members on store procedures.
- Coordinated with vendors on product deliveries and stock availability.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees in additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates based on skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Conducted performance reviews for team members.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Assistant Deli Manager
Newtown General Store
Newtown, Connecticut
11.2006 - 02.2014
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Oversaw food preparation, production and presentation according to quality standards.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Implemented promotional activities, including recipe cards and special offers, to drive sales growth in the deli department.
- Analyzed monthly sales data to identify trends and opportunities for business growth.
- Created detailed reports on sales figures, labor costs, and financial metrics to support decision-making for deli operations.
- Investigated pricing discrepancies between vendors which could have an impact on profit margins within the store's budget plan.
- Reconciled daily transactions, balanced cash registers and deposited the restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Explained goals and expectations required of trainees.
- Conducted training sessions for new employees to ensure they understood their roles and responsibilities. to perform duties.
- Ensured that all food items were properly labeled according to local health department regulations.
Patient Transporter
Danbury Hospital
Danbury, Connecticut
03.2011 - 02.2014
- Transported patients safely throughout Danbury Hospital using wheelchairs and stretchers.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Collaborated with nursing staff to facilitate safe patient transfers and positioning.
- Responded promptly to assist hospital staff, ensuring timely patient transport and care.
- Greeted patients and clearly explained transport plans, enhancing their understanding and comfort.
- Communicated transport needs with nurses, technicians, and front desk staff.
- Verified patient identity before each transport assignment.
- Monitored patient comfort and reported concerns to clinical staff.
- Monitored vital signs during transport according to facility or physician orders.
- Educated patients on safe transfer techniques while preparing them for transport.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Ensured timely communication by carrying messages and documents across departments.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Followed hospital safety and infection control procedures during every transport.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Informed family members of the patient's arrival at the assigned destination.
- Delivered specimens to laboratory departments according to established procedures.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Responded to emergency medical calls, security calls, or fire alarms.
- Assisted in the training of new transport staff, and shared knowledge and best practices.
- Collected patient information from nursing staff prior to transport.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Recorded accurate times of departure and arrival on log sheets.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Ensured timely communication by carrying messages and documents across departments.
- Restrained patients to prevent violence or injury while assisting physicians or nurses in administering treatments.
- Responded to emergency medical calls, security calls, or fire alarms.
Certified Medication Administrator
Ability Beyond Disability
Danbury, Connecticut
01.2011 - 04.2013
- Administered medications to individuals with disabilities following Ability Beyond care plans.
- Monitored residents for medication reactions, promptly reporting concerns to nursing staff to ensure timely interventions.
- Verified prescriptions, labels, and schedules before medication delivery.
- Followed infection control and safety procedures during medication handling.
- Communicated with supervisors, nurses, and support staff about client medication needs.
- Maintained secure storage of medications and controlled access within residential programs.
- Prepared, administered, and documented intravenous treatments as ordered by physicians.
- Evaluated patient responses to drug therapies, reporting changes in condition to facilitate adjustments to treatment plans.
- Maintained accurate records of medication administration, including dosage and frequency.
- Identified discrepancies between orders received from prescribers and those entered into the system.
- Participated in interdisciplinary team meetings regarding patient care plans and medication management strategies.
- Report any suspected abuse or misuse of controlled substances by staff or patients immediately.
- Monitored patients for side effects or adverse reactions to medication.
- Analyzed lab results, vital signs, and other data when determining the need for adjusting dosages or changing drug therapy regimens.
- Performed quality assurance checks on drug systems to ensure accuracy of inventory levels.
- Conducted regular audits of medication storage areas to ensure compliance with safety protocols.
- Adhered to all applicable laws governing the safe handling and disposal of pharmaceuticals.
- Provided education to staff on proper medication administration techniques.
- Collaborated with pharmacists regarding questions about drug interactions or therapeutic outcomes.
- Interpreted physician's orders accurately, ensuring that doses are correct before administering them.
- Ensured that all medications were properly stored and labeled according to regulations.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented patient information in charts, communicating status updates to the interdisciplinary care team to enhance collaborative care.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prepared various medications per shift to distribute to patients orally, topically, or through inhalation.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions among other drugs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted in updating patient care plans with medication changes and observations.
- Provided support to patients in completing daily living activities, focusing on medication reminders.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Followed protocols for disposing of expired or unused medications safely.
- Participated in team meetings to discuss patient care and medication management strategies.
- Provided support and assistance to nursing staff with patient care activities.
- Assessed patient vital signs and addressed emergencies.
- Completed continuing education to stay updated on medication administration practices.
- Utilized electronic health record systems to enter medication orders and patient information.
- Measured and recorded food and liquid intake and output; reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
Direct Support Professional
Ability Beyond Disability
Danbury, Connecticut
09.2010 - 04.2013
- Supported adults with developmental disabilities in Ability Beyond Disability community home.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with daily living tasks, personal care, and meal preparation.
- Assisted clients with maintaining good personal hygiene.
- Provided assistance with eating to ensure clients' nutritional needs were met.
- Administered medications following care plans and agency procedures.
- Followed the care plan and directions to administer medications.
- Maintained safe, clean living spaces and reported safety concerns.
- Documented observations, behaviors, and service notes in client records.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored the health and well-being of clients and reported significant health changes.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored client progress and documented relevant observations for care team review. clients' progress based on observations and conversations.
- Transported clients to appointments, activities, and community outings.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Facilitated skill development for individuals, empowering them to achieve greater independence.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Fostered social skills and independence, promoting respectful communication among clients.
- Facilitated social interactions between participants and their peers in the community.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted clients with mobility needs to promote independence and safety. and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Instructed family members on how to provide bedside care.
- Leveraged a database management system to track and report service hours, details of activities and progress on goals.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored the health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Communicated with medical providers to coordinate follow-up appointments for clients. on behalf of clients to follow up on appointments.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Instructed family members on how to provide bedside care.
Assistant Coordinator Intern
Ability Beyond Disability
Danbury, Connecticut
04.2012 - 03.2013
- Coordinated calendars, meetings, and department communications across internal teams.
- Tracked assignments, deadlines, and follow-up tasks to ensure timely project completion.
- Prepared reports, memos, and meeting notes for office leadership.
- Supported onboarding, file organization, and document updates for staff.
- Liaised with vendors, partners, and team members on routine requests.
- Reviewed records for accuracy and corrected missing information promptly.
- Assisted with event setup, scheduling, and logistics planning for office activities.
- Maintained confidential records and handled sensitive information with care.
- Maintained accurate records of project activities to support effective communication and reporting.
- Responded promptly to emails sent by management and staff regarding inquiries or complaints.
- Ordered office supplies to maintain adequate stock levels.
- Processed invoices received from vendors accurately and timely.
- Answered telephone calls from clients and associates politely.
- Prepared meeting agendas, took minutes of meetings, and distributed them to all participants.
- Organized and maintained office files, databases, and records.
- Collaborated with team members to complete projects efficiently and effectively.
- Provided administrative support to the Coordinator and other staff members.
- Scheduled appointments with clients and management as needed.
- Proofread documents prior to submission for accuracy and completeness.
- Conducted research on assigned topics as requested by Coordinator.
- Maintained an up-to-date filing system for easy retrieval of documents.
- Developed spreadsheets to track project progress and budget expenses.
- Updated client contact information in the database regularly for accurate record keeping.
- Coordinated travel arrangements for staff attending conferences to facilitate participation and engagement.
- Maintained a positive working relationship with fellow staff and management.
- Managed incoming calls to ensure proper direction to staff. and directed callers to appropriate department or employee.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Provided HR administrative assistance to the management team.
- Assisted with setting up for social events.
- Executed accounting responsibilities to support financial reporting. or financial analysis.
- Monitored office services mailbox for business support needs and requests.
Physical Therapist Assistant
Danbury Hospital
Danbury, Connecticut
02.2012 - 01.2013
- Supported inpatient rehabilitation care across Danbury Hospital acute care units.
- Implemented physical therapy treatment plans under licensed therapist supervision.
- Guided patients through therapeutic exercises and gait training.
- Monitored patient response during mobility and transfer activities.
- Documented treatment notes in electronic medical records.
- Coordinated scheduling and patient flow with nursing and therapy teams.
- Maintained treatment equipment and therapy room readiness.
- Educated patients and families on home exercise instructions.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Cultivated positive relationships with facilities and clients to enhance overall client satisfaction.
- Observed patients closely for any changes in symptoms or behavior that may require further evaluation or intervention by the Physical Therapist.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Administered simple range of motion exercises.
- Assisted with therapeutic modalities such as ultrasound or electrical stimulation when appropriate for the patient's condition.
- Demonstrated knowledge of anatomy, physiology, kinesiology, biomechanics, pathology, neurology and other related topics pertinent to physical therapy practice.
- Administered physical therapy treatments to patients under the supervision of the Physical Therapist.
- Analyzed treatment plans and updated exercises as needed to optimize patient rehabilitation benefits.
- Provided emotional support to help motivate a patient throughout his and her rehabilitation process.
- Performed administrative tasks such as scheduling appointments and updating medical records.
- Collaborated with interdisciplinary teams including physicians, nurses and social workers to coordinate care for each patient.
- Encouraged active participation in self-care activities at home between visits which included stretching exercises or light walking routines.
- Prepared treatment areas with necessary equipment and supplies prior to the patient's arrival.
- Facilitated coordination with physical therapist to ensure effective delivery of therapy aligned with care plan.
- Enhanced professional development and clinical knowledge through continuing education and peer reviewed literature.
- Answered patient questions promptly through email, phone, and in person.
- Checked calendars and scheduled patient appointments to minimize wait times.
- Described therapeutic regimens to promote wellness and health maintenance.
- Instructed patients on how to use assistive devices such as canes, crutches, walkers.
- Implemented measures to safeguard confidential documents, preventing unauthorized access and ensuring compliance with privacy regulations.
- Actively participated in continuing education courses relevant to physical therapy practice.
- Adhered to infection-control policies and protocols to attain a safe and clean working environment.
- Conducted patient screenings and assessments under the direction of a physical therapist.
- Maintained accurate documentation of patient progress notes and treatment plans.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Assisted with the collection of data for research projects and quality improvement initiatives.
- Conducted therapeutic exercises and manual therapy techniques under the supervision of a physical therapist.
- Maintained clean and organized treatment areas and equipment.
- Applied modalities such as electrical stimulation, ultrasound, and hot and cold packs as directed.
- Collaborated with healthcare teams to provide holistic patient care.
- Assisted in the use of assistive devices and prosthetic training for patients.
- Managed scheduling and billing tasks related to patient care.
- Implemented therapeutic interventions to improve patients' functional abilities.
- Collaborated with interdisciplinary teams to provide comprehensive care for patients.
- Contributed to patient discharge planning by providing tailored recommendations for outpatient or home health follow-up care.
- Led group therapy sessions focusing on improving mobility and strength.
- Coordinated with other healthcare professionals to ensure comprehensive care for patients with complex conditions.
- Facilitated patient mobility through gait and transfer training exercises.
- Educated patients and families on exercises and home care techniques for continued care.
- Documented patient progress, treatments, and data in charts.
- Instructed patients on how to use, remove and put on external assistive devices.
- Administered therapy treatments to patients using hands or therapeutic devices.
- Utilized a computer system to update records with insurance cards, credit card numbers and personal information.
- Answered questions from patients about proper form when performing exercise routines at home.
- Emailed necessary intake forms to new clients before first appointment.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06-2010
Some College (No Degree) - Nursing Science
St. Vincents College
Bridgeport, CTSkills
- Administrative leadership
- Office management
- File management
- Data organization
- Process improvement
- Problem solving
- Vendor management
- Time management
- Detail orientation
- Customer communication
- Conflict resolution
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Coordinator, Back-to-school drive - Danbury, CT (2022-2024)
- Volunteer, Community - Danbury, CT (2016-Present)
Timeline
Administrator/Manager
Think of Kicks
09.2016 - 06.2026
Assistant Coordinator Intern
Ability Beyond Disability
04.2012 - 03.2013
Physical Therapist Assistant
Danbury Hospital
02.2012 - 01.2013
Patient Transporter
Danbury Hospital
03.2011 - 02.2014
Certified Medication Administrator
Ability Beyond Disability
01.2011 - 04.2013
Direct Support Professional
Ability Beyond Disability
09.2010 - 04.2013
Assistant Deli Manager
Newtown General Store
11.2006 - 02.2014
High School Diploma -
Naugatuck High School
Some College (No Degree) - Nursing Science
St. Vincents College