Priscila Rosas Valencia
Katy
Summary
Dedicated healthcare professional with extensive experience in patient access roles, skilled in facilitating seamless patient admissions and ensuring precise data management. Proven ability to collaborate effectively within diverse teams while thriving in dynamic healthcare environments. Recognized for exceptional communication skills and keen attention to detail, consistently contributing to improved patient experiences and operational efficiency. Committed to delivering high-quality service and fostering positive relationships with patients and colleagues.
Overview
7
7
years of professional experience
Work History
Patient Access Rep II, Labor and Delivery/ OB Emergency
MEMORIAL HERMANN MEMORIAL CITY HOSPITAL
02.2023 - Current
- Responsible for registering walk-in patients and checking in scheduled OB patients for their induction or c-section procedures. Obtains demographic, insurance and financial information from patient. Enter patient information in EPIC and explains all required forms to the patient and obtains the necessary signatures. Posts payments in the computer system and generates the appropriate patient receipts. Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns. Investigates and actively seeks resolution to difficult problems and concerns identified by patients/families.
Patient Access Rep II- Psychiatry and Behavioral Sciences (Child Mental Health Services)
UTHEALTH HOUSTON
07.2022 - Current
- Responsible for answering calls and direct messages to the appropriate person, obtaining demographic, insurance and financial information from guarantor. Help complete referrals, schedule new and establish patient appointments, reschedule patients as needed and obtain collateral information if necessary. Enter required information in EPIC in an accurate and timely manner. Explains all required forms to the guarantor and obtains the necessary signatures. Provide data entry, general office duties and administrative support as needed to ensure proper workplace flow.
Unit Support, CPEP- Neuropsychiatric Center
HARRIS CENTER FOR MENTAL HEALTH AND IDD
06.2019 - 02.2023
- Responsible for assisting the licensed clinical staff with answering the phones, directing calls to appropriate staff, helping provider with translation services, setting up medical charts, entering client information into appropriate software applications, opening/closing assignments, entering demographic information, generating and printing client face sheets/insurance information, organizing/maintaining client’s medical record, notarizing and organizing court papers, entering discharge summaries, and performing related work as assigned by clinical team leader or charge nurse.
Behavioral Health Representative I- YP White Oak/ YP Gulfton
LEGACY COMMUNITY HEALTH
07.2018 - 05.2022
- Triage emergencies in the clinic as needed and staff with the appropriate licensed provider in accordance to agency policies and procedures. Screen new patients, obtain necessary information for proper staffing license provider. Translate for monolingual staff as needed. Help complete referrals and make reminder calls to clients to ensure compliance. Answer phones and direct messages to the appropriate person. Schedule appointments and contain collateral information if needed. Schedule all follow-up appointments and reschedule any patients as needed. Provide data entry, general office duties and administrative support as needed to ensure proper workplace flow.
Education
Associate of Science - Biology
HOUSTON COMMUNITY COLLEGE SYSTEM
Houston, TX05-2027
Skills
- BCIS I and BCIS II (Business Computer Information Systems) completed
- Customer Service experience since 2006 (more information upon request)
- Administrative Assistant experience for 10 years
- Unit Support/Clerk experience for 7 years
- Have experience in the Health Care since Aug 2004
- Typing Skills: 40 wpm
- Spanish and English fluency
- Attention to detail
- Multitasking and organization
- Registration and admissions
- Pre-admission requests
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Relationship building
- Conflict resolution
- Electronic health records
Timeline
Patient Access Rep II, Labor and Delivery/ OB Emergency
MEMORIAL HERMANN MEMORIAL CITY HOSPITAL
02.2023 - Current
Patient Access Rep II- Psychiatry and Behavioral Sciences (Child Mental Health Services)
UTHEALTH HOUSTON
07.2022 - Current
Unit Support, CPEP- Neuropsychiatric Center
HARRIS CENTER FOR MENTAL HEALTH AND IDD
06.2019 - 02.2023
Behavioral Health Representative I- YP White Oak/ YP Gulfton
LEGACY COMMUNITY HEALTH
07.2018 - 05.2022
Associate of Science - Biology
HOUSTON COMMUNITY COLLEGE SYSTEM