Priscila Sierra
The Bronx,NY
Summary
Dynamic professional with a proven track record at Chipotle Mexican Grill, excelling in service excellence and cash management. Achieved significant cost reductions through strategic initiatives while enhancing employee engagement and training. Recognized for fostering strong client relationships, leading to increased customer satisfaction and repeat business.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Chipotle Mexican Grill
07.2022 - Current
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Manager in Charge
McDonald's
09.2020 - 02.2023
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
Education
New World High School.
921 E 228th St, Bronx, NY 10466No Degree -
Guttman Community Collage.
50 W 40th St, New York, NY 10018Skills
- Service excellence
- Cash management
- Employee training
- Team leadership
- Business development
- Task delegation
Accomplishments
- Supervised team of 29 staff members.
- Resolved product issue through consumer testing.
Certification
- Licensed Qualifying Certificate in Food Protection - 06/2021.
- Certified Restaurant Manager, McDonald, Chipotle. - 2021.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager's Assistant
Chipotle Mexican Grill
07.2022 - Current
Manager in Charge
McDonald's
09.2020 - 02.2023
New World High School.
No Degree -
Guttman Community Collage.