Priscilla Alaniz

- Answer inbound calls and emails regarding water bills, account balances, service interruptions and billing questions.

- Assist customers with opening, transferring and closing water service for residential and commercial locations.

- Research and resolve billing discrepancies and customer concerns.

- Prepare and run daily closing and reconciliation reports to ensure all payments balance correctly.

- Maintain accurate customer records while following city policies and confidentiality standards.

- Provide professional, courteous service to a high volume of residents and businesses.

• Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
• Educated customers on product features and benefits to facilitate informed purchasing decisions.
• Assisted in inventory management, ensuring optimal stock levels for a seamless sales process.
• Trained and mentored new team members to improve service delivery and efficiency.
• Analyzed customer feedback to identify trends and recommend improvements in service offerings.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
• Built relationships with customers and community to promote long term business growth.

• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Assisted in training new team members on product knowledge and customer engagement techniques.
• Utilized POS systems for efficient transaction processing and inventory management.
• Collaborated with cross-functional teams to improve store layout and product displays, driving sales growth.
• Addressed guest inquiries and resolved issues promptly, maintaining a positive shopping experience.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Handled customer complaints to satisfy and retain guests.
• Created welcoming and comfortable environment for guests.
• Maintained high level of professionalism and discretion when dealing with guests.
• Self-motivated, with a strong sense of personal responsibility.

• Assisted customers with product selections, enhancing overall shopping experience.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
• Processed transactions accurately, maintaining cash register accountability and efficiency.
• Trained new staff on store policies and customer service protocols to improve team performance.
• Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.