Priscilla Aleman
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
McAllen, TX
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Supported sales team members to drive growth and development.
Colon Hydrotherapist
Medical Associates
Pharr, TX
01.2021 - 02.2024
- Assisted in the maintenance of client records, including patient history intake forms.
- Instructed clients on the use of equipment and safety precautions for colon hydrotherapy sessions.
- Performed abdominal massage techniques to promote relaxation during colon hydrotherapy sessions.
- Conducted pre-treatment assessments with clients to determine their health status prior to therapy.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate during sessions.
- Maintained a clean work environment through regular cleaning and sterilization of all equipment used in treatments.
Trancasa
Receptionist Jobs
Pharr, Texas
07.2021 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
GED -
South Texas College
Mcallen, TXSkills
- Call Management
- Information Security
- Appointment Scheduling
- Data Collection
- Consultative Sales
- Paperwork Processing
- Inbound and Outbound Calling
- Microsoft Office expertise
- Call center experience
- Order Processing
- Account Management
- Staff Training
- Administrative Support
- Payment Processing
- Strategic sales knowledge
- Team Development
Timeline
Customer Service Representative
Fred Loya Insurance
03.2024 - Current
Trancasa
Receptionist Jobs
07.2021 - 10.2021
Colon Hydrotherapist
Medical Associates
01.2021 - 02.2024
GED -
South Texas College