Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Alvarez

Harlingen,Texas

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Dish Network Corp in advanced account support. Proven track record of enhancing customer retention through effective communication and active listening. Adept at multitasking and collaborating within teams, while proficient in various software applications to streamline operations and willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Advance Account Support

Dish Network Corp
03.2015 - Current
  • Improved overall efficiency within the team by sharing best practices for account management techniques and tools used in daily tasks.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Tracked essential metrics related to performance, using data to make informed decisions for improvements.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

OJT (On the Job Trainer)

Advanced Call Center Technologies LLC
06.2011 - 03.2015
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Education

High School Diploma -

Harlingen High School
Harlingen, TX
05-2012

Skills

  • Performance tracking
  • Attention to detail
  • Multitasking
  • Teamwork and collaboration

Timeline

Advance Account Support

Dish Network Corp
03.2015 - Current

OJT (On the Job Trainer)

Advanced Call Center Technologies LLC
06.2011 - 03.2015

High School Diploma -

Harlingen High School

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