Priscilla Arango
El Monte,CA
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
9
9
years of professional experience
Work History
Educator
Paul Mitchell The School
Los Angeles, CA
07.2012 - 09.2017
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Established membership loyalty, executing flawless customer retail account management.
- Utilized various types of equipment and aids to enhance learning experience.
- Tested students with quizzes, essays and exams to gauge learning comprehension.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Managed and organized class records and reports.
- Instructed students in complex concepts by using easy-to-understand terms and repetitive work exercises.
Business Manager Anastasia of Beverly Hills
Nordstrom
Glendale , CA
03.2021 - 11.2021
- Designed detailed business plans to outline finances, goals and operations of company.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Engaged professionally with account executives and customers to build rapport and nurture relationships.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Instructed clients on how to apply make-up to achieve desired look.
Lead Brow Expert
Benefit Cosmetics
Los Angeles, CA
09.2017 - 02.2021
- Fostered positive employee relationships through communication, training and development coaching.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Monitored team progress and enforced deadlines.
- Followed staffing strategies to achieve production goals.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Displayed event signs and posters to advertise upcoming events.
Education
Esthetician License - Master Aesthetician
Paul Mitchell The School Pasadena
Los Angeles, CA09.2011
Skills
- Customer retention
- Operational oversight
- Staff training
- Employee motivation
- Supervision and training
- Policy/program development
Certified eyelash technician
Certified through dame de lash institute
Certified brow Artist
- Certified by the phi institute of brows .
- Ombré powdered brow specialist
Timeline
Business Manager Anastasia of Beverly Hills
Nordstrom
03.2021 - 11.2021
Lead Brow Expert
Benefit Cosmetics
09.2017 - 02.2021
Educator
Paul Mitchell The School
07.2012 - 09.2017
Esthetician License - Master Aesthetician
Paul Mitchell The School Pasadena