Priscilla Armendariz
Customer Service
Odessa,Tx
Summary
Forward-thinking Operations Specialist bringing 20 years of expertise in Customer Service for Various sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient excell Skilled Specialist focused on maximizing great success through effective use of customer service abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
1828
1828
years of professional experience
Work History
Optical Lead Specialist
Visionworks
04.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all glasses are available.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
Appliance Sales Specialist
Lowes Home Improvement Warehouse
Odessa, TX
04.2018 - 10.2021
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Maintained product knowledge to assist and educate customers on options available.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Flooring Sales Associate
Home Depot
10.2015 - 04.2018
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Maid
Self Employed
Odessa, TX
10.202 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
Education
High School Diploma -
Clint High School
El Paso, TX05.2000
Skills
- Customer Feedback
- Credit Card Transaction Processing
- Customer Order Fulfillment
- Customer Satisfaction
- Safety Requirements
- Rewards Programs
- Program Activities
- Outbound Calls
- Committee leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Optical Lead Specialist
Visionworks
04.2022 - Current
Appliance Sales Specialist
Lowes Home Improvement Warehouse
04.2018 - 10.2021
Flooring Sales Associate
Home Depot
10.2015 - 04.2018
High School Diploma -
Clint High School
Maid
Self Employed
10.202 - Current
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