Priscilla Beers
Cabot,AR
Summary
Calm and detail-oriented dispatcher with 4+ years in 911 response and emergency medical support. Skilled in call handling, decision making, communication, and accurate records management in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Dispatcher
Lonoke County
Cabot, Arkansas
05.2023 - Current
- Answered 911 and non emergent calls and dispatched the appropriate response. (Police, fire and transferred to the correct ambulance agency)
- Entered call information into dispatch records and computer systems.
- Relayed updates between callers, officers, and public safety responders.
- Maintained accurate logs for emergency calls, unit status, and service requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained composure during high-pressure situations under high stress and fast paced work environment.
- Successfully managed multiple tasks simultaneously under stressful situations and calls.
Emergency Medical Technician
Metropolitan Emergency Medical Services
Little Rock, Arkansas
10.2022 - 04.2023
- Provided basic life support and emergency care under field protocols.
- Assessed patient conditions and gathered vital signs during transport.
- Documented patient care reports and updated treatment records accurately.
- Communicated with dispatch, hospitals, and crew members using radio systems.
- Assisted paramedics with airway support, immobilization, and scene preparation.
- Maintained vehicle supplies, cleanliness, and readiness.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Participated in continuing education courses to maintain certification requirements.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
Emergency Medical Technician
Southern Paramedic Service
Stuttgart, Arkansas
01.2020 - 10.2022
- Provided basic life support and emergency care under field protocols.
- Assessed patient conditions and gathered vital signs during transport.
- Documented patient care reports and updated treatment records accurately.
- Communicated with dispatch, hospitals, and crew members using radio systems.
- Assisted paramedics with airway support, immobilization, and scene preparation.
- Maintained vehicle supplies, cleanliness, and readiness for Southern Paramedic Service calls.
- Remained level-headed and proactive during emergency situations.
- Participated in continuing education courses to maintain certification requirements.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Helped with maintaining stock and ordering supplies needed.
Education
EMT
Southern Paramedic
Ward, AR01-2020
GED -
Arkansas Adult Education
Benton06-2017
Philips Community College
StuttgartSkills
- Stress tolerance
- Decision making
- Call handling
- Verbal and written communication
- Multi-tasking
- Organization and attention to detail
- Initiative
- Critical thinker
Certification
- Pediatric Advanced Life Support
- Basic Life Support
- Advanced Cardiac Life Support
- CEVO
- CPR
- FEMA ICS100. ICS200, ICS700, ICS800
- Mandated Reporter
- Advanced Stroke Life Support
- Emergency Medical Technician
Timeline
Dispatcher
Lonoke County
05.2023 - Current
Emergency Medical Technician
Metropolitan Emergency Medical Services
10.2022 - 04.2023
Emergency Medical Technician
Southern Paramedic Service
01.2020 - 10.2022
EMT
Southern Paramedic
GED -
Arkansas Adult Education
Philips Community College