Priscilla Benson
Rome,GA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
30
30
years of professional experience
Work History
Customer Care Representative
Liveops
10.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Direct Interactions
06.2020 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Managed multi Calls per day
Customer Service Representative
Omni Interactions
06.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed multiple calls
Machine Operator
Kellogg's Snacks
09.1994 - 08.2020
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Associate of Science - Medical Office Administration/Medical Billing
Herzing University
Dearborn, MI04.2012
Skills
- Payment Processing
- Customer Service
- First Call resolution
- Custom order management
- Product Education
- Call center experience
- Order Processing
- Customer Relations
Accomplishments
Deans List 2011 and 2012
Timeline
Customer Care Representative
Liveops
10.2021 - Current
Customer Service Representative
Direct Interactions
06.2020 - 07.2022
Customer Service Representative
Omni Interactions
06.2020 - 01.2021
Machine Operator
Kellogg's Snacks
09.1994 - 08.2020
Associate of Science - Medical Office Administration/Medical Billing
Herzing University
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