PRISCILLA CAMACHO
El Paso,Texas
Summary
Highly motivated and customer-oriented professional with 3 years of experience in providing exceptional customer service. Skilled in resolving complex customer concerns and complaints, while maintaining a positive and friendly attitude. Possess excellent communication and problem-solving skills, with a track record of consistently meeting and exceeding customer satisfaction targets. Strong ability to multitask in fast-paced environments, ensuring timely and accurate resolution of customer inquiries. Committed to delivering a positive experience for customers through empathetic and personalized interactions. Seeking to leverage my skills and experience to contribute to the success of a dynamic and customer-focused organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
El Paso, TX
08.2024 - 02.2025
- Review and evaluate user-generated content to ensure compliance with community guidelines and platform policies.
- Identify and remove inappropriate, harmful, or non-compliant content, including hate speech, graphic violence, and misinformation.
- Utilize content moderation tools and escalate complex cases to relevant teams as needed.
- Maintain accuracy and efficiency in high-volume content review while adhering to strict quality standards.
- Stay updated on evolving policies and trends to enhance moderation effectiveness.
Customer Service Representative
GC Services
El Paso, TX
10.2023 - 12.2023
- Responded to customer inquiries and resolved issues promptly and professionally, ensuring high customer satisfaction rates
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding productivity and quality targets
- Collaborated with cross-functional teams to resolve complex customer problems, effectively balancing customer needs and company policies
Customer Service Representative
Alorica
El Paso, TX
04.2023 - 09.2023
- Process and verify customer deposits, payments, and account transactions accurately and efficiently.
- Assist customers with inquiries related to deposit accounts, transaction discrepancies, and account balances.
- Ensure compliance with banking regulations, security protocols, and company policies.
- Provide high-quality customer service by resolving issues and addressing concerns in a timely manner.
- Utilize banking systems and tools to process transactions and document customer interactions.
Package Handler
FEDEX GROUND
Wheeling, IL
05.2021 - 04.2022
- Efciently sorted and scanned packages for shipment, ensuring accurate tracking and delivery
- Collaborated with team members to load and unload packages, maintaining a fast-paced and organized workow
- Operated machinery, such as forklifts and conveyor belts, to move packages safely and efciently within the facility
Freight Team Associate
Home Depot
Deerfield, IL
02.2020 - 04.2021
- Unload, stock, and organize merchandise in the store to ensure shelves are properly stocked.
- Operate equipment such as forklifts and pallet jacks to move freight safely and efficiently.
- Maintain a clean and organized work environment, ensuring aisles are clear for customers.
- Assist customers with locating products and provide excellent customer service as needed.
- Follow safety guidelines and company procedures to prevent accidents and ensure workplace safety.
Education
GED -
Socorro Independent School District
03.2023
Skills
- Customer Service
- Problem Solving
- Active Listening
- Communication
- Positive Attitude
- Customer Satisfaction
- Team Collaboration
- Package Sorting
- Machinery Operation
- Product Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance USA
08.2024 - 02.2025
Customer Service Representative
GC Services
10.2023 - 12.2023
Customer Service Representative
Alorica
04.2023 - 09.2023
Package Handler
FEDEX GROUND
05.2021 - 04.2022
Freight Team Associate
Home Depot
02.2020 - 04.2021
GED -
Socorro Independent School District