Priscilla Campos
Apopka,Florida
Summary
Experience and compassionate Optical Lead with over 11 years of experience in optometry, optical dispensing, patient care, insurance verification, inventory management, and team leadership. Currently enrolled in an Opticianry Program and pursuing Florida licensure. I am seeking an opportunity with a practice that values mentorship, where I can continue developing my clinical and technical skills under the guidance of an experienced optician while contributing exceptional patient care.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Optical Lead
Essential Eye Care & Optical
Apopka, Florida
01.2025 - Current
- Led daily optical operations, ensuring exceptional patient care standards.
- Trained and supported front office staff on optical workflows and patient service.
- Verified insurance eligibility and benefits, streamlining authorization and claims processing for improved patient service.
- Managed frame inventory and vendor relationships, ensuring timely ordering and effective merchandising displays.
- Facilitated the procurement of ophthalmic lenses to maintain inventory levels., coordinate with optical laboratories, and ensure order accuracy.
- Perform frame adjustments, repairs, troubleshooting, and quality inspections.
- Educate patients on eyewear, lens technology, coatings, and contact lens care.
- Maintain accurate patient documentation while ensuring HIPAA compliance.
Office Manager
Essential Eye Care & Optical
Apopka, Florida
11.2021 - 12.2024
- Coordinated patient scheduling and ensured timely appointment management.
- Managed daily optical operations and staff scheduling for efficient workflow.
- Trained and supervised front desk staff in customer service protocols.
- Provided training to new hires on office policies and procedures.
- Oversaw inventory management for optical supplies and equipment.
- Maintained patient records using electronic health record systems.
- Assisted with insurance verification and processing for patient claims efficiently.
- Conducted regular staff meetings to address concerns and improve team communication.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Optician
Omni Family Health
Bakersfield, California
01.2021 - 10.2021
- Guided patients in eyewear selection process, enhancing their overall experience and confidence in choices.
- Recommended eyewear, lenses, and coatings tailored to individual patient needs, improving satisfaction.
- Ordered ophthalmic lenses and processed work orders.
- Performed frame adjustments and repairs.
- Verified insurance eligibility and benefits.
- Managed inventory levels and organized product displays, optimizing store layout for better customer engagement.
Optometric Technician
Li & Liao Optometry
Bakersfield, California
08.2017 - 01.2021
- Conducted comprehensive eye exams to assist doctors in patient assessments.
- Collected and documented patient histories for accurate medical record-keeping.
- Performed preliminary tests, including OCT visual fields and retinal imaging.
- Executed pretesting procedures, enhancing patient readiness for detailed examinations.
- Educated patients on treatment plans and eyewear options, promoting informed decision-making.
- Provided guidance on contact lens use and facilitated patient education.
- Supported pretesting scribing and specialty optical services, contributing to efficient patient flow.
Education
Associate of Science -
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Cenntial High School
Bakersfield, CASkills
- Optical management
- Lens ordering
- Frame adjustment
- Troubleshooting
- Patient education
- Optical workflow management
- Vision billing
- Staff training
- Customer relationship management
- Customer service
Certification
- Certified Optician (ABO)
Timeline
Optical Lead
Essential Eye Care & Optical
01.2025 - Current
Office Manager
Essential Eye Care & Optical
11.2021 - 12.2024
Optician
Omni Family Health
01.2021 - 10.2021
Optometric Technician
Li & Liao Optometry
08.2017 - 01.2021
Associate of Science -
Hillsborough Community College
High School Diploma -
Cenntial High School