Priscilla Castellanos
Edinburg
Summary
Driven Case Manager I from Molina Healthcare, adept in problem-solving and proficient in Microsoft software, achieved significant client satisfaction through comprehensive case management and effective bilingual communication. Excelled in coordinating services and educating clients, ensuring compliance and confidentiality, and enhancing care outcomes with a positive attitude and meticulous documentation skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Case Manager I
Molina Healthcare
10.2018 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Licensed Vocational Nurse -
South Texas Community College
McAllen, TX08.2000
Skills
- Problem-Solving
- Case Management (Clear understanding of Medicare and Medicaid regulations)
- Case Documentation
- Organization and Multitasking
- Positive Attitude
- Email and Telephone (Fluent in English and Spanish
- Problem-solving abilities
- Care Coordination
- Community Resources
- Case Planning
- Documentation proficiency
- Referral Coordination (including DME referrals and follow ups)
- Home Visits
- Patient Assessment
- Annual Case Reviews
- Proficient in [Experience with Microsoft software including but not limited to Outlook, Teams, Word, Excel, Powerpoint]
- Effective Communication (Fluent in English and Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager I
Molina Healthcare
10.2018 - Current
Licensed Vocational Nurse -
South Texas Community College
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