Priscilla Cavazos
Austin,Texas
Summary
Skilled bilingual medical assistant with in-depth understanding of medical standards, compliance requirements and operational procedures. Problem solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management customer service and inner office operations.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler/Certified Medical Assistant
Austin Surgeons
04.2024 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered phone calls and messages for 2 physicians, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
Emergency Dept. Unit Tech
Parkland Health System
02.2021 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Financial Counselor
Parkland Health System
- Interviewed patients and families regarding financial processes; assisted patients without healthcare coverage; documented information from discussions.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
Administrative Assistant/ Medical Assistant
Memorial MRI & Diagnostic
08.2019 - 05.2020
- Scheduled and followed up on patient appointments; collected and processed payments; maintained patient files; informed patients of financial responsibilities; prepared daily charts; guided patients and recorded vital signs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated smooth communication between patients, physicians, and staff members to ensure a seamless experience for all parties involved.
Lead Medical Assistant
Children's Medical Center
06.2012 - 08.2019
- Trained and supported teams; aided leadership in decision-making; managed daily operations; ensured customer satisfaction; assisted with referrals; prepared patients for physicians.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Education
Medical Assistant -
PCI Health Training Center
Dallas, Tx02.2009
High School -
Crossroads Academy
Cedar Hill, Tx05.2007
Skills
- Teamwork orientation
- HIPAA Compliance
- Schedule Coordination
- Insurance Verification
- Office Administration
- Data entry proficiency
- Patient Scheduling
- Time Management
- Critical Thinking
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler/Certified Medical Assistant
Austin Surgeons
04.2024 - Current
Emergency Dept. Unit Tech
Parkland Health System
02.2021 - 04.2024
Administrative Assistant/ Medical Assistant
Memorial MRI & Diagnostic
08.2019 - 05.2020
Lead Medical Assistant
Children's Medical Center
06.2012 - 08.2019
Financial Counselor
Parkland Health System
Medical Assistant -
PCI Health Training Center
High School -
Crossroads Academy
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