Priscilla Celi Caicedo
Hollywood,FL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any available position where I can contribute and grow.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Key Food Supermarket
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Key Food Supermarket
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Food and Beverage Attendant
SeaWorld
02.2023 - 05.2023
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Unidad Educativa Fiscal Rita Lecumberri
Guayaquil, Ecuador03-2017
Skills
- Customer service
- Cash register operation
- Product restocking
- Team collaboration
- Money handling
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Adaptability under pressure
- Kitchen support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Key Food Supermarket
07.2025 - Current
Cashier
Key Food Supermarket
07.2024 - Current
Food and Beverage Attendant
SeaWorld
02.2023 - 05.2023
High School Diploma -
Unidad Educativa Fiscal Rita Lecumberri
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