Priscilla Cole
Homestead,FL
Summary
To secure a position with a successful, growing, and established corporation. A position where I can make the best of my potential and contribute to the growth of the organization, both professionally and personally while utilizing my strengths and focal points.
A talented, ambitious, and hardworking individual, with multiple skillsets and experience. Dependable individual offering exceptional customer service and decision-making skills. Dedicated and organized professional excelling in interpersonal and communicative skills, to interact and with diverse groups of individuals. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction.
Overview
10
10
years of professional experience
Work History
SECURITY OFFICER
COMMUNITY HEALTH OF SOUTH FLORIDA, INC.
11.2020 - 01.2021
- Monitoring public access and ensuring the security of all personnel and visitors
- Investigates security breaches, incidents, and other alarming behavior
- Secures premises and personnel by patrolling property on foot, monitoring surveillance equipment (CCTV system), conducting vehicle patrols, and badge audits
- Maintain activity log and preparing surveillance and incident reports
SECURITY OFFICER
ALLIED UNIVERSAL PROTECTION
11.2018 - 01.2020
- Monitored and authorized entrance of vehicles and persons on the property
- Presents losses and damage by reporting irregularities and informs violators of policy and procedures
- Investigates security breaches, incidents, and other alarming behavior
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
YOUTH CARE WORKER
DADE JUVENILE RESIDENTIAL FACILITY
06.2018 - 11.2018
- Maintain security of facility by monitoring juvenile activities, juveniles' behaviors inside and outside of the facility, and intervening as needed to control disruptive and/or violent behaviors
- Secures premises and personnel by patrolling property on foot, monitoring surveillance equipment (CCTV system), and emergency signal systems
- Conduct formal and informal counts of juveniles and report any discrepancies to the appropriate personnel
- Identifies potential security breaches and implements necessary safety precautions and respond to emergency calls in youth area
DIRECTV SALES ASSOCIATE
Alorica
Cutler Bay, Florida
06.2017 - 12.2017
- Responsible for the marketing and sales of consumer home communication, television, and security products to new and existing customers. Responsible for identifying client needs while researching ways to improve the quality of their services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Provided technical assistance to customers regarding product usage and performance.
- Served as a point of contact for customers seeking more information about our products or services.
- Tracked daily sales activity using specialized software programs.
SITE SUPERVISOR
ALLIED UNIVERSAL
09.2015 - 06.2017
- Monitoring and authorizing the entrance and departure of employees, guests, and visitors to ensure safety and security of the premises
- Directing guards to posts and shift responsibilities, coordinate weekly shift schedules, prepare written reports, input payroll, communicating and enforcing company policies
- Recommending improvements in systems or procedures
- Ensuring all officers were following the order of procedures
- Responsible for training new employees, as well as providing leadership, guidance and support to staff and personnel
ASSISTANT STORE MANAGER
DOLLAR GENERAL
08.2013 - 06.2015
- Coordinating, monitoring, and reporting on daily operations
- Resolving customer complaints and concerns in a timely manner
- Maintaining a clean, organized and aesthetically pleasing store front and ensuring the freshness of food items
- Performing store opening and store closing procedures
- Assisting in interviewing, hiring, scheduling, training, and counseling employees, enforcing company policies, and overseeing all employees
ADMINISTRATIVE ASSISTANT
SUMTER COUNTY AUDITORS OFFICE
06.2011 - 08.2013
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
- Prepares meeting agendas and takes meeting minutes
- Operates and maintains office equipment, including printers, copiers, and fax machines
- Uses word processing and presentation software to create and edit documents
- Works closely with other administrative staff and supports other colleagues as needed
Education
High School Diploma -
LAKEWOOD HIGH SCHOOL
01.2013
Skills
- Organizational Skills
- Management/Leadership
- Data Entry
- Loss Prevention
- Clerical & Administrative Duties
- E-mail & Chat Support
- Inbound/Outbound Call Handling
- Interpersonal Skills
- Microsoft Office
- Zendesk
- Conflict Resolution
- Cash Handling
- Visitor tracking
- Premises patrol
- Identification verification
- General security
- Entrance control
Timeline
SECURITY OFFICER
COMMUNITY HEALTH OF SOUTH FLORIDA, INC.
11.2020 - 01.2021
SECURITY OFFICER
ALLIED UNIVERSAL PROTECTION
11.2018 - 01.2020
YOUTH CARE WORKER
DADE JUVENILE RESIDENTIAL FACILITY
06.2018 - 11.2018
DIRECTV SALES ASSOCIATE
Alorica
06.2017 - 12.2017
SITE SUPERVISOR
ALLIED UNIVERSAL
09.2015 - 06.2017
ASSISTANT STORE MANAGER
DOLLAR GENERAL
08.2013 - 06.2015
ADMINISTRATIVE ASSISTANT
SUMTER COUNTY AUDITORS OFFICE
06.2011 - 08.2013
High School Diploma -
LAKEWOOD HIGH SCHOOL