Priscilla Cooper
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal results.
Overview
22
22
years of professional experience
Work History
Sr. Sales Specialist
NVISION
Glenview, IL
05.2018 - Current
- Managed daily projects to exceed customer requirements consistently.
- Coordinated ideation sessions resulting in innovative print and merchandising solutions.
- Established sales goals and collaborated with customers to achieve objectives.
- Addressed merchandising and print issues proactively, ensuring timely resolutions.
- Handled complex projects from initiation through completion while multitasking effectively.
- Maintained customer focus, emphasizing attention to detail for optimal results.
- Served as marketing consultant, delivering strategic insights to enhance offerings.
Customer Service Manager
Reinhart Foodservice
Valdosta, GA
11.2016 - 05.2018
- Oversaw Customer Service department to enhance operational efficiency.
- Managed accounts receivable processes, ensuring timely collection and accuracy.
- Processed credit requests to facilitate customer transactions.
- Engaged with diverse customers, including multi-unit, military, and street clients.
- Addressed customer concerns promptly to maintain satisfaction.
- Intaked customer orders for delivery and pickup services.
- Collaborated with departments to minimize out-of-stock situations.
- Supported sales team initiatives through effective communication and coordination.
Small Store Area Manager
Coca-Cola United
Tallahassee
10.2015 - 07.2016
- Coached and developed the team to enhance overall business performance across the board.
- Oversaw all operations within assigned territory.
- Conducted huddle calls and team meetings to align goals.
- Cultivated relationships with account owners and management.
- Innovated strategies to boost productivity across teams.
- Established accountability among team members and tracked outcomes.
- Communicated standards and policies, ensuring comprehension and compliance.
- Ensured delivery drivers met all DOT regulations.
Distribution Supervisor, Account Manager
Coca-Cola Refreshments
Tallahassee
08.2011 - 10.2015
- Cultivated customer relationships to drive engagement and satisfaction.
- Processed product orders according to established business requirements and systems.
- Monitored merchandising standards across accounts for consistency and quality.
- Streamlined backroom organization by limiting stock to relevant SKUs.
- Sustained Point of Sale materials for effective marketing presentations.
- Promoted incremental displays to enhance product visibility in accounts.
- Collaborated with merchandising team to ensure accurate display setups.
- Engaged in weekly meetings and daily calls to foster continuous learning.
- Supervised daily distribution operations to ensure timely product delivery.
- Coordinated shipping schedules and monitored transportation logistics effectively.
Assistant Store Manager
J.H. Harveys Co., L.L.C.
Thomasville
08.2003 - 08.2011
- Coached, trained, and developed team members to enhance performance.
- Managed store operations, ensuring efficient opening and closing procedures.
- Maintained inventory control and ordered merchandise based on business demand.
- Assisted cashiers with register overrides, voids, refunds, and operational issues.
- Completed associate appraisals to support employee development and recognition.
- Filed warehouse accountability claims to address discrepancies promptly.
- Controlled stock crew productivity to maximize efficiency.
- Scheduled employees strategically to meet operational requirements.
Education
Certificate Program - Commercial Driving - Class A
Southern Regional Technical College
Bainbridge, GA01.2020
Associate of Applied Science Degree & Certificates - Management & Supervisory Development, AAS, Management/Leadership Specialist, Technical Management Specialist, Human Resource Management Specialist
Southwest GA Technical College
Thomasville, GA01.2007
High School Diploma - College Prep Seal
Thomas County Central High
Thomasville, GA01.2004
Skills
- Territory management
- Sales and account management
- Team leadership
- Microsoft Office proficiency
- Technology adaptation
- Managerial development
- Strategic planning
- Effective communication
- Attention to detail
- Customer relationship management
- Sales strategy development
- Project management
- Problem solving
- Performance coaching
References
References are available upon request.
Timeline
Sr. Sales Specialist
NVISION
05.2018 - Current
Customer Service Manager
Reinhart Foodservice
11.2016 - 05.2018
Small Store Area Manager
Coca-Cola United
10.2015 - 07.2016
Distribution Supervisor, Account Manager
Coca-Cola Refreshments
08.2011 - 10.2015
Assistant Store Manager
J.H. Harveys Co., L.L.C.
08.2003 - 08.2011
Certificate Program - Commercial Driving - Class A
Southern Regional Technical College
Associate of Applied Science Degree & Certificates - Management & Supervisory Development, AAS, Management/Leadership Specialist, Technical Management Specialist, Human Resource Management Specialist
Southwest GA Technical College
High School Diploma - College Prep Seal
Thomas County Central High