- Virtual Reality
- Digital Art and Animation
- Designing and Printing 3D Models
- Personal Development and Self-Improvement
- Road Trips
- I like trying new recipes and food trends
Open To Work
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Priscilla Crawford
Decatur,AL
Work Preference
Summary
IT professional with solid foundation in providing technical support and resolving IT-related issues. Proven track record of enhancing system performance and delivering effective solutions that align with business needs. Known for collaborative approach and adaptability in dynamic environments, ensuring reliable support and seamless teamwork.
Overview
20
20
years of professional experience
Work History
Healthcare Recruiter
Acumen Fiscal Agent
Decatur, AL
10.2024 - Current
- Streamlined candidate screening processes, improving overall efficiency and quality of hires.
- Led onboarding initiatives, ensuring new hires received comprehensive training and support.
- Collaborated with hiring managers to refine job descriptions and clarify role expectations.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Worked with healthcare employees to determine specific job qualifications.
- Utilized social media sites to recruit new employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Engaged in continuous professional development to stay abreast of best practices in healthcare recruitment.
Machine Operator and Forklift Driver
Saputo Dairy Foods
Decatur, Al
06.2017 - 09.2024
- Operated various machinery to ensure efficient production of dairy products.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- Conducted routine quality checks on finished products to uphold safety standards.
- Collaborated with team members to optimize workflows and improve operational efficiency.
- Trained new operators on machinery use, safety protocols, and best practices.
- Implemented process improvements that enhanced productivity and reduced waste.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Emergency Communications Dispatcher
Stericycle
Indiana
07.2011 - 06.2016
- Managed emergency calls, prioritizing responses based on urgency and nature of incidents.
- Coordinated communication between emergency services and field personnel for efficient incident resolution.
- Conducted regular quality assurance reviews to ensure compliance with established protocols and standards.
- Implemented process improvements that increased response time efficiency and reduced miscommunication incidents.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Supported ongoing quality assurance initiatives by participating in regular performance evaluations and adapting to feedback as needed.
- Maintained proficiency in operating various emergency communication systems, ensuring seamless interagency coordination.
- Facilitated successful resolutions of emergency situations by attentively listening to callers and gathering pertinent information swiftly.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Reduced errors in resource allocation through diligent verification of unit status and availability before dispatching assistance.
- Managed multi-line telephone systems while simultaneously monitoring radio traffic, ensuring all incoming communications were addressed promptly.
- Improved caller satisfaction rates by demonstrating empathy, professionalism, and effective problem-solving abilities when addressing their concerns.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Production Machine Operator
Matsu-Alabama
Madison, Al
06.2011 - 04.2016
- Operated and maintained various production machinery to ensure efficient workflow.
- Monitored production processes for quality assurance and compliance with safety standards.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Trained new operators on machine setup, operation, and safety protocols.
- Implemented process improvements that enhanced productivity and reduced waste.
- Conducted regular inspections of machinery to ensure optimal performance and safety compliance.
- Managed inventory levels of raw materials to support uninterrupted production schedules.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Operated machining equipment safely with team of operators.
- Documented production activity in logs and job tickets.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
- Met production targets and tight deadlines by collaborating closely with team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Lead CSR
Uhaul
Huntsville, Al
08.2006 - 04.2011
- Led team in resolving complex customer inquiries and escalations.
- Utilized CRM software to track customer interactions and ensure data accuracy across platforms.
- Facilitated customer inquiries to determine rental needs and preferences.
- Developed comprehensive knowledge of vehicle fleet and pricing options for clients.
- Streamlined rental processes to enhance customer satisfaction and reduce wait times.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Structured and installed wiring harnesses to improve vehicle performance and protect wires.
- Maximized equipment lifespan, routinely inspecting wiring systems for signs of wear or damage.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Replaced defective wiring, broken lenses or burned-out light bulbs.
- Improved efficiency on job sites by assisting in the installation of electrical systems, including wiring, conduits, and fixtures.
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Education
Master of Business Administration - Business
University of Phoenix
Phoenix, AZ03.2028
Bachelor of Science - Information Technology
American Intercontinental University
Schaumburg, IL01-2025
Skills
- Interviewing clients
- Employee relations
- Social media recruiting
- Performance tracking
- Candidate sourcing
- Personnel recruitment
- Wire harness assembly
- Connector installation
- Soldering proficiency
- Fiber optic cabling
- Network cabling
- Color coding
- Attention to detail
Interests
Timeline
Healthcare Recruiter
Acumen Fiscal Agent
10.2024 - Current
Machine Operator and Forklift Driver
Saputo Dairy Foods
06.2017 - 09.2024
Emergency Communications Dispatcher
Stericycle
07.2011 - 06.2016
Production Machine Operator
Matsu-Alabama
06.2011 - 04.2016
Lead CSR
Uhaul
08.2006 - 04.2011
Master of Business Administration - Business
University of Phoenix
Bachelor of Science - Information Technology
American Intercontinental University