Skilled and experienced Customer Service/Routing Supervisor with strong Leadership and Training skills. Offer 15+ years of hands-on experience in Supply Chain and Distribution in a Lead and supervisory capacity. Articulate, enthusiastic, and results-oriented, passionate about building relationships, cultivating partnerships, and growing businesses.
Hi, I’m
PRISCILLA ELIAS
Customer Service Leader
Yucaipa,CA
Summary
Overview
5
years of professional experience
Work History
Niagara Water
Customer Service Representative II
03.2022 - 11.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Taking ownership of all accounts, while building relationships with all customers and networking
- Taking independent approach to structure meetings and demand planners, sales, and deployment while being part of forecasting process
- Pivotal in cleaning up accounts backlog nationwide
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
- Handled 30-40 daily customer inquiries and suggestions courteously and professionally.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
Ilad Inc
Customer Service/ Router
04.2019 - 03.2022
Job overview
- Performed root cause analysis on reported issues, diagnosing problems accurately and implementing effective solutions promptly.
- Trained new personnel regarding company operations, policies and services.
- Maintained constant communication with Mamiye customer regarding all shipped orders, Daily scheduled orders & future orders that need to be routed to retailers
- Improved network efficiency by designing and implementing optimal routing configurations.
- Updated shipping schedule & maintain constant communication with shipping office
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
White Horse Logistics
Customer Service/ Router
07.2019 - 09.2021
Job overview
- Enhanced network performance by implementing advanced routing protocols and optimizing configurations.
- Managed vendor relationships, negotiating contracts that resulted in significant cost savings on equipment purchases and service agreements.
- Maintained constant communication with my Alpha customer regarding all shipped orders, Daily scheduled orders & future orders that need to be routed to retailers
- Created Excel spreadsheets daily to provide shipping office with all routing retailers followed by breakdown of PO#'s, Cartons, weights, cubes, and pallets
- Schedule all Port of Entry [POE'S] containers via Burlington and NRT
- Create & print BOLs via the Blue Cherry warehouse system
- Submitted routing for Alpha's retailers such as Amazon, BBB, Target, Zulily, Costco, Walmart, Neiman, Macy's, and Steinmart along with others in their corresponding portals
Taylored Services Inc
Customer Service Lead
09.2018 - 05.2019
Job overview
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
- Streamlined call center operations for increased efficiency through effective team leadership and training initiatives.
- Process, Allocate & wave orders
- Held daily briefings with the CEO, warehouse supervisors & office associates providing a recap of all scheduled outbound shipments
- Cultivated impactful relationships with customers by delivering product knowledge to drive business development
- Evaluated employee job performance and motivated staff to improve productivity
- Recruited, trained, and developed a dynamic routing team, supporting all corporate growth and shipping objectives
- Submitted routing for major retailers such as Macy's, JCPenney, Ross, and Marmaxx along with others in their corresponding portals
Education
Kaiser High SchoolFontana, CA
High School Diploma
2003
University Overview
Skills
- Manhattan Associates Warehouse Mgmt System
- Reddwerks Warehouse Control System
- OMS Warehouse System
- Accellos Warehouse System
- Blue Cherry Warehouse Mgmt System
- SAP
- Vendor Portals such as Macy's, TJX, JCPenney, Nordstrom, Amazon, Ross, Burlington, Century 21, Bealls, Gabriel Brothers, Dillards, Dicks Sporting Goods, Marshalls, Kohl's, Aafes, BBB & more
- Customer Support
- Coaching and Mentoring
- Niagara OTM Prod
- EBS Oracle
- POS Systems
Timeline
Customer Service Representative II
Niagara Water
03.2022 - 11.2023
Customer Service/ Router
White Horse Logistics
07.2019 - 09.2021
Customer Service/ Router
Ilad Inc
04.2019 - 03.2022
Customer Service Lead
Taylored Services Inc
09.2018 - 05.2019
Kaiser High School
High School Diploma
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